Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a Olympus Master 2......and a Mac computer..I have…

Customer Question
I have a Olympus...

I have a Olympus Master 2......and a Mac computer..I have always been able to download pictures to my computer but now I cannot. I need help, please

Technician's Assistant: What Olympus model do you have?

1020

Technician's Assistant: What have you tried so far with your Olympus?

I just put in the plug that is hooked to my computer and press ok on the camera

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Just wondering if my camera or computer is faulty

Submitted: 6 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 3 hours by:
1/1/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 6 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,254
5,254 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,254 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have had my computer updated and need to put camedia on new
I have had my computer updated and need to put camedia on new version but cannot find the disc which came with the camera can I get a replacement for my Olympus digital camera D-395 3.2 megapixel plea… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My computer doesnt seem to find my Stylus Tough camera, and
My computer doesn't seem to find my Stylus Tough camera, and the Olympus Master software doesn't seem to find it either as a camera or a memory card.… read more
Chris
Chris
233 satisfied customers
I have a Stylus-7010 and we've never loaded the disc that
I have a Stylus-7010 and we've never loaded the disc that came with it because we've had computer problems. Now I'm trying to load it and it won't load. I looked at the instructions and discovered it … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have the olympus master 2 software disc. I DO NOT KNOW HOW
I have the olympus master 2 software disc. I DO NOT KNOW HOW TO DOWNLOAD IT. I have the camera and cannot edit or change anything with my picture stuff on my computer. I cannot get anyone to help me.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i have olympus master 2 installed on windows, i am trying to
i have olympus master 2 installed on windows, i am trying to install the xd-picture card pack, it is asking for a serial number for install, i have no such numbers , where can i find same ?… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have an Olympus SP-800UZ camera. I am not able to download
I have an Olympus SP-800UZ camera. I am not able to download the pictures to my computer due to problems with the driver. I misplaced the dvd so I cannot use it to try to fix this problem… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Olympus FE-170 camera. When I try to transfer images
I have an Olympus FE-170 camera. When I try to transfer images from the camera, my new computer says it can't find the file. My camera is updated and I installed the old program disc that came with th… read more
Freddy M.
Freddy M.
Camera Video Tech
Vocational, Technical or Trade Scho
536 satisfied customers
I was able to download the Olympus master 2, and my pictures
I was able to download the Olympus master 2, and my pictures loaded, but I am not able to do anything with them. I have tried everything, but it is not working. I have tried to e-mail them, and to upl… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
I have an olympus T-100 12 megapixel camera. I had to have
I have an olympus T-100 12 megapixel camera. I had to have my computer fixed recently, and my olympus folder is gone. I cannot find the CD that came with it. I have pictures to download on my pc, but … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
I have an Olympus 7030 camera, and just bought a new Dell computer
I have an Olympus 7030 camera, and just bought a new Dell computer that doesn't seem to recognize the camera. It makes the noise that I have connected a new device, but the Olympus Master 2 program is… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
Simple question- How do I copy or move my downloaded photos
Simple question- How do I copy or move my downloaded photos on to my USB key so I can take to get developed? My camera is a Stylus Tough 6000. I have transferred all my pictures off my camera into oly… read more
JackE
JackE
Owner
Associate of Arts in Photography
582 satisfied customers
I have connected my recently purchased stylus tough 3000 to
I have connected my recently purchased stylus tough 3000 to the computer and followed the instructions for installation / initiallization but I cannot find the camera when I try to see the pictures th… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
When I try to download pictures from my Olympus SP-350 I get
When I try to download pictures from my Olympus SP-350 I get the message "Software is unable to find an Olympus digital camera connected to USB port..." This is a new problem. I have downloaded succes… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
I have an Olympus FE3010 which takes photos quite normally,
I have an Olympus FE3010 which takes photo's quite normally, but, has stopped letting me download the images to my PC. I have replaced the USB cable and checked the driver with no better results. Olym… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
I have an Olympus Stylus 7030 camera that I purchased in March
I have an Olympus Stylus 7030 camera that I purchased in March of 2010. I also have an Olympus Stylus 800 that used Olympus Master Plus Version 1.42. I was able to upload my photos from the 7030 to my… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have lost my manuel for my Olympus Digital D-500 Zzoom camera,
I have lost my manuel for my Olympus Digital D-500 Zoom camera, so I don't have the information I need to try to down load the printer program, Camedia Master 4.0. I have a new laptop computer with Wi… read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
106 satisfied customers
I have the olympus master 2 program on my computer from my
I have the olympus master 2 program on my computer from my previous camera (was stolen) I recently bought a new olympus, is there any way to make this program recognize my new camera?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,254 satisfied customers
need new Master disc formatted for MAC. recently redid house
need new Master disc formatted for MAC. recently redid house over and lost disc in process. changed systems from PC to MAC. camera is SP-565UZ. any help you can give would be greatly appreciated---tha… read more
Marcia
Marcia
Professional Wedding Photographer
Professional Photographers of Ameri
841 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x