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I cannot scan to my computer from my PIXMa 6400 printer.

Customer Question
I cannot scan to...

I cannot scan to my computer from my PIXMa 6400 printer.

Technician's Assistant: What kind of computer or device are you printing from?

This problem only started yesterday

Technician's Assistant: How long has this been going on with your Pixma?

It has worked fine for years. Problem started yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I updated my Mac OS to 10.13.2 a month ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can print from the computer to the printer

Submitted: 6 months ago.Category: Camera and Video
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Answered in 6 minutes by:
12/30/2017
Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,330
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago

Are you connected with a wire or wirelessly?

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Customer reply replied 6 months ago
wireless
Customer reply replied 6 months ago
I want to cancel this order
Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago

To cancel, please contact customer services.

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Russell A.

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12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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