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I have a new Canon Power Shot sx730 hs given to me as a gift…

Customer Question
I have a new...

I have a new Canon Power Shot sx730 hs given to me as a gift yesterday. I inserted the SDHC UHS-1 memory card, but the camera shows memory card error. It's a new memory card from a closed package. What is wrong?

Technician's Assistant: How old is your PowerShot?

Brand New. Purchased on 12/16/17 as a Christmas gift to me.

Technician's Assistant: What have you tried so far with your PowerShot?

Charged the battery, inserted the battery and memory card, tried to take a picture, nothing happened. But the camera has power and all functions seem to work, for example, I set the date.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

That's it. The camera is not taking pictures. I don't know what else to say or ask.

Submitted: 6 months ago.Category: Camera and Video
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Answered in 5 hours by:
12/27/2017
Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,373
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago

Try formatting the memory card inside the camera before you use it for the first time:

Press the Menu button, then select the Tools menu, scroll down to Format, and press Func/Set button.

Let me know if that works?

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Customer reply replied 6 months ago
I took the camera to Best Buy and the problem was a defective memory card.
Camera and Video Technician: Pete, Electronic Engineer replied 6 months ago

Glad to hear you got it resolved!

Happy new year :)
Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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