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MY D810 (purchased 12/13/17 - received 12/16/17) and the…

Customer Question
MY D810 (purchased 12/13/17...

MY D810 (purchased 12/13/17 - received 12/16/17) and the Aperture is stuck on F5.6 and will not move up or down.

Technician's Assistant: Who makes your camera?

Nikon D810

Technician's Assistant: What have you tried so far with your D810?

Don't know what to try. Just removed and replaced the lens

Technician's Assistant: The Camera Technician will be able to walk you through that. Anything else you want the Camera Expert to know before I connect you?

Not really.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 3 hours by:
12/21/2017
Camera and Video Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,232
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the Lens and check for any sand or grime on the connection plates.

Once done, put the Lens back in and tell me how it then functions please.

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Camera and Video Technician: Richard, Technician replied 7 months ago

Thank you

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Customer reply replied 7 months ago
Richard, the damn thing is only 3 or 4 days of receiving and BRAND NEW!! No there is nothing on the connection contacts!! Also, I fixed it this morning be resetting the camera to the factory default settings. I reset the camera and the individual custom memory banks to factory defaults and the problem was solved. I did not intend to join "justanswer.com" for any fee other than the initial $5.00 and then when I received my Pay Pal e-mail I was charged $19.00 and I DO NOT wish to join any plan/website such as this and plan to contact Pay Pal or anyone else that can get me out of this plan - whatever the hell it is!!
Camera and Video Technician: Richard, Technician replied 7 months ago

Please speak to customer service about all membership questions

Thank you

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