Camera and Video

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I haven't been able to upload my photos. In the lower right…

Customer Question
I haven't been able...

I haven't been able to upload my photos. In the lower right hand corner is a message, EXP/SIM

Technician's Assistant: What computer or device are you having trouble syncing?

I have a Dell computer and a Canon EOS Rebel T5 camera.

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

That I don't know.

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

The one that came with the camera.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I don't think so.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 20 hours by:
12/20/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 6 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,247
5,247 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Russell A.

Russell A.

Camera and Video Technician

5,247 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

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NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

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20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

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twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

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546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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