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I have a Nikon Camera 31050872 and when I take photo's they…

Customer Question
Hi,my name is *****...

Hi,my name is ***** ***** a Nikon Camera 31050872 and when I take photo's they turn out blurry and I can not figure out why.

Technician's Assistant: What camera mode are you shooting in? Does your camera focus better in some modes than in others?

I don't know

Technician's Assistant: Is your camera's lens clear of any dirt, scratches, or smudges?

It looks clean

Submitted: 4 months ago.Category: Camera and Video
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Answered in 5 minutes by:
12/19/2017
Camera and Video Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 44,824
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me how long ago this started please?

Thank you

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Customer reply replied 4 months ago
Just recently
Camera and Video Technician: Richard, Technician replied 4 months ago

Thank you

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if new photos you take look ok

Thank you

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Customer reply replied 4 months ago
It seems worse than before.Pictures turn out very blurry and camera doesn't seem to click right.
Camera and Video Technician: Richard, Technician replied 4 months ago

Can you give me the model of the camera please?

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Customer reply replied 4 months ago
The numbef in a silver box is 31050872 if that is the the model number,not sure.
Camera and Video Technician: Richard, Technician replied 4 months ago

ok, thats not the model, can you check on the label on the camera please?

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Customer reply replied 4 months ago
CoolpixL840
Camera and Video Technician: Richard, Technician replied 4 months ago

Can you please reset the camera

To do this, please do the following

  • Press [Menu] button
  • Press the [</ dial left] button to move to the tab
  • Select “Setup” by using [/ dial down] button and press ok
  • Scroll down and highlight the “Reset All” and then press ok button

Once done, take a new photo and tell me how it looks please

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Customer reply replied 4 months ago
It didn’t help.
Camera and Video Technician: Richard, Technician replied 4 months ago

Thanks

It is the internal imaging chip that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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