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I cannot set up wireless transfer keep getting message

Customer Question
I cannot set up...

I cannot set up wireless transfer keep getting message "cannot find camera when attached with usb cable.

Technician's Assistant: Who makes your camera?

Sony

Technician's Assistant: What have you tried so far with your Sony?

Attaching usb cable to set wireless transfer. I get No camera message

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 hours by:
12/19/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

There might be several problems. Try these steps, each of which might be the solution:

- Try a different USB port. They are supposed to all be alike, but sometime they aren't, and one may work where another does not. Also, mind that some (blue-centered) are different period. Black-centered USB ports are USB 2., usually, and the blue-centered are USB 3., and it can make a difference.

- Try a different USB cable. They are the part that almost the most often, goes bad - especially if used often before, over a year old, or often coiled up and uncoiled again (which places repetitive strain on the wires inside the cable, somewhat invisibly from the outside.)

- Unplug all other devices (that can be spared - excepting USB keyboard or USB mouse if any) - on any and all USB ports.

- Do not use a USB hub.

- the camera, if new, might have a defective USB port on it. If that is what seems to be the case, esp. if the computer never recognizes that the camera is present, then you would be well-advised to pack up the new camera in its original packaging and return it promptly to the store/vendor/seller.

(If the camera is not new, though, and if it is in fact quite Used, try scrubbing out the USB port on the camera with a used but dry and clean toothbrush, and try it again.)

Let me know how that goes. I may have more to suggest.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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