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I have a canon rebel t6, with a xtcf1brk external flash. T6.

Customer Question
I have a canon...

I have a canon rebel t6, with a xtcf1brk external flash

Technician's Assistant: What Canon model do you have?

T6

Technician's Assistant: What have you tried so far with your Canon?

I have a feeling this is a computer

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

It says the menu is unavailable or flash is unsupported

Submitted: 7 months ago.Category: Camera and Video
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Answered in 5 minutes by:
12/19/2017
Camera and Video Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,232
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me what you have tried to do already to resolve this?

Thank you

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Customer reply replied 7 months ago
Well I'm here trying to figure that out. I've looked through my manual, tested the flash and it works, it's just any time I try to change the flash settings to an external flash it says the "menu is unavailable or flash is unsupported"
Camera and Video Technician: Richard, Technician replied 7 months ago

Thank you

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now operates correctly

Thank you

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Customer reply replied 7 months ago
I've tried different camera settings, I have it on "manual" right now
Camera and Video Technician: Richard, Technician replied 7 months ago

ok, let me know the results of my last instructions please

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Customer reply replied 7 months ago
No. That did not work. Is the shutter supposed to be some sort of reset for the camera? It still says the same thing it said before.
Camera and Video Technician: Richard, Technician replied 7 months ago

Thanks

Click this link and follow the steps to reset the camera

https://youtu.be/b2LD2eVI65M

Once the camera has been reset, tell me if it then works correctly please

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