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I cannot scan with pixma 500 with windows 10. Asus laptop.

Customer Question
I cannot scan with...

I cannot scan with pixma 500 with windows 10

Technician's Assistant: What kind of computer or device are you printing from?

Asus laptop

Technician's Assistant: How long has this been going on with your Pixma?

Haven't tried to scan for many months

Submitted: 7 months ago.Category: Camera and Video
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Answered in 5 minutes by:
12/19/2017
Camera and Video Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,274
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to scan?

Please let me know

Thank you

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Customer reply replied 7 months ago
a message comes up and says i can't scan
Camera and Video Technician: Richard, Technician replied 7 months ago

Thank

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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