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I was downloading pictures to my desk talk and it said all…

Customer Question
I was downloading pictures...

I was downloading pictures to my desk talk and it said all the pictures were new. I used the unselect option and was going to just click the pictures I wanted to download. I then cancelled it and tried again. Then the pictures went blank on screen and then they were all gone from my chip. I regularly download pictures so its only a few days worth, but they are Santa pictures I took for an event so I really need to find them.

Technician's Assistant: Who makes your camera?

Canon EOS

Technician's Assistant: What have you tried so far with your EOS?

I don't even know where to start because the pictures are just gone.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Camera and Video
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Answered in 9 minutes by:
12/18/2017
Camera and Video Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Camera and Video
Satisfied Customers: 22,318
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

Do you see them on your computer?

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Customer reply replied 8 months ago
No they never did download.
Camera and Video Technician: Josh, Technician replied 8 months ago

Is the sdcard in the camera or the computer at the moment?

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Customer reply replied 8 months ago
In the camera
Camera and Video Technician: Josh, Technician replied 8 months ago

Put the SD card in the computer and see if the pictures appear.

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Customer reply replied 8 months ago
My computer doesn’t have a chip space
Camera and Video Technician: Josh, Technician replied 8 months ago

Unfortunately, we need a computer to test and see if they are still on the card.

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Customer reply replied 8 months ago
I put it in my laptop and all the pictures from November 11th to now are gone. It’s what shows in my camera and also what was gone last night.
Camera and Video Technician: Josh, Technician replied 8 months ago

Unfortunately, I am not sure what happened exactly but the photos and video were deleted.

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Customer reply replied 8 months ago
I had just put in to request a phone call. How does that work?
Camera and Video Technician: Josh, Technician replied 8 months ago

The phone call request is now available to every expert online and it can be accepted by anyone that would like to take it.

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Customer reply replied 8 months ago
Never did get a phone call. Does that mean my $26 is refunded? Can't be 100% satisfied if no one calls.
Camera and Video Technician: Josh, Technician replied 8 months ago

Yes, it will be refunded if nobody calls or accepts it.

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