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I purchased a Canon PowerShot ELPH 360 HS (SL). Then went to…

Customer Question
I purchased a Canon...

I purchased a Canon PowerShot ELPH 360 HS (SL). Then went to http:www.canon.com/icpd/ and downloaded the software to connect my camera to my MacPro computer. The software is specifed for Windows. I have Windows for Mac. It will not work. How do I get a driver for Mac?

Technician's Assistant: How old is your PowerShot?

One week.

Technician's Assistant: What have you tried so far with your PowerShot?

I have taken still pictures, video, etc. The camera works fine. My problem is connecting to my Wifi and the Mac.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

??Help.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 hours by:
12/18/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Your are the only one to respond so far and YES I need help.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
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Customer reply replied 7 months ago
please call between 10:00 am and 1:00pm EST Monday December 18th if possible. I tried the download three time (they are all ion the download folder) but the camera will not connect.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Did you run the downloaded file and install the program? It sounds like you just downloaded the program which is not enough.

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Customer reply replied 7 months ago
Again, please call between 10:00 am and 1:00pm EST Monday December 18th if possible. I tried the download three time (they are all ion the download folder) but the camera will not connect.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Yes, you mentioned downloading the file which is not the same as installing it.

RUN the downloaded file.

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Customer reply replied 7 months ago
I have double clicked on the down loaded file, but still no results.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

So, you installed the program then opened the program?

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Customer reply replied 7 months ago
Where do I find it to OPEN it?
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

GO menu then Applications

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Customer reply replied 7 months ago
FINALLY got the application. It took over 40 minutes to download. Now the camera says"Connected device: Macintosh" Then after a period of time says,"Connection failed".
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

How is it connected to the computer?

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Customer reply replied 7 months ago
Supposedly by att Wifi.
Customer reply replied 7 months ago
PS: There is no provision for a cable connection.
Customer reply replied 7 months ago
PPS: CameraWindow says, "No camera was found".
Customer reply replied 7 months ago
When I click on: "http://click.qgemails.com/t/746803/1082473/1084131/0/1000002/?b44ed14b=YjAwMjczOTItZGExMy00YmJkLTk0ZGMtYTdlMGE1YjYyNzU4&9bc9e11f=MTAwMDAwMg%3d%3d&bcd98c89=MjQzMDk5MDMzOA%3d%3d&x=06a3caf2" that you sent me, I get Dunham's Sporting Goods site.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

I have never sent you that link

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Customer reply replied 7 months ago
Stuck. Do not know where to go now.
Customer reply replied 7 months ago
I have an appointment to get the outgoing email fixed and update the hard drive followed by a funeral in the next couple days. Maybe we can reconnect when I get my computer back. Thank you for trying so hard.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Yes, we can reconnect in a couple of days.

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