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It will not unload the pictures, it just show USB in the…

Customer Question
It will not unload...

It will not unload the pictures, it just show USB in the cornor if the screen

Technician's Assistant: Who makes your camera?

Pinepix

Technician's Assistant: What have you tried so far with your camera?

Ne memory card

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Is it the camera or computer??

Submitted: 7 months ago.Category: Camera and Video
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
12/18/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,779
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your camera question.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

The problem as you describe it, sounds like a problem with the USB port and USB connection to the computer.

- Try a different USB port on the computer. They are supposed to all be alike, but sometime they aren't, and one may work where another does not. Also, mind that some (blue-centered) are different period. Black-centered USB ports are USB 2., usually, and the blue-centered are USB 3., and it can make a difference.

- Try a different USB cable. They are the part that almost the most often, goes bad - especially if used often before, over a year old, or often coiled up and uncoiled again (which places repetitive strain on the wires inside the cable, somewhat invisibly from the outside.)

- Unplug all other devices (that can be spared - excepting USB keyboard or USB mouse if any) - on any and all USB ports.

- Do not use a USB hub.

Let me know how that goes. I may have more to suggest.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Category: Camera and Video
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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