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I have bought a new Canon TS5050 printer and managed to set…

Customer Question
I have bought a...

I have bought a new Canon TS5050 printer and managed to set it up in my house. I am now staying in a friends house and using their Wi-Fi set up but cannot get the printer to connect to this Wi-Fi. Help please, I am not at all au-fait with PCs,etc

Technician's Assistant: How are you connecting to your TS5050: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Never. Can you take it over and sort it for me?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Camera and Video
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Answered in 4 hours by:
12/16/2017
Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,584
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

If you are using the same computer, e.g. a laptop, you will need to delete the printer from it and set it up again on the new network.

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Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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