Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

DSC HX400V camera since January 2016--great results until…

Customer Question
DSC HX400V camera since...

DSC HX400V camera since January 2016--great results until one month ago--now when I connect to PlayMemories it says that E: needs to be scanned and fixed--and sometimes I lose all photos

Technician's Assistant: Who makes your camera?

SONY

Technician's Assistant: What have you tried so far with your Sony?

DELETED PLAYMEMORIES

Submitted: 8 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 hours by:
12/14/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 8 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Camera and Video Question
Customer reply replied 8 months ago
NO--BESTBUY REFORMATTED THE MEMORY CARD FOR FREE---
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,287
5,287 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,287 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a Sony Cyber-shot camera. Model DSC sn 6605174. I
I have a Sony Cyber-shot camera. Model DSC sn(###) ###-#### … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a sony camera DSC-H! Now says memory and internal
Says internal and stckfull. have owners manual but get nowhere… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Canon T2i - I was playing with my daughters camera and went
Canon T2i - I was playing with my daughters camera and went to formatting which deleted everything… read more
Eldon
Eldon
BS
216 satisfied customers
I have two SONY cameras, DSC-HX20V & DSC-HX300, from which
I have two SONY cameras, DSC-HX20V & DSC-HX300, from which I've successfully downloaded photos to PlayMemories Home on my 2015 Apple iMAC until last month when I updated the iMAC with Version 10.13.1 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My cyber-shot #1800 I can't recharge it and I can't use any
my cyber-shot #1800 I can't recharge it and I can't use any of the menu … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need a camera repair in WILLMAR AREA, I dropped my camera
I dropped my camera on the carpet and it doesn't open now, can I find someone to help me? … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have an Olympus camera OM-D and it is not working well, I
I have an Olympus camera OM-D and it is not working well … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a sony cyber shot. Iwent to take a picture and it
I have a sony cyber shot. Iwent to take a picture and it said my storage disk was full. then it said I had 0 images. I did not delete any pictures and I need them. Is there any way I can retreive them… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a DSC-HX90V and cannot import video to my computer.
I have a DSC-HX90V and cannot import video to my computer. When i connect the camera, the import window displays still photos but not video clips. I've tried each of the video formats.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I can successfully down load video from an A77II camera to
I can successfully down load video from an A77II camera to my Samsung S5 using 'Playmemories Mobile', however the stored file is in a 3:2 ratio instead of the correct 4:3 ratio. How can I instruct eit… read more
Eng. Andres
Eng. Andres
Bachelor\u0027s Degree
911 satisfied customers
Olympus e-1 seems to be common ailment. bent pins in card
Customer: olympus e-1 seems to be common ailment . bent pins in card slot … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have lost files on a scan disk. I heard that files(jpegs)
I have lost files on a scan disk. I heard that files(jpegs) are somehow on the camera as well. Are the files on my canon T5i as well and is there a way to recover them?… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I purchased a used Fujifilm X100T. It powers on, but
I purchased a used Fujifilm X100T. It powers on, but there's no image visible through the EVF or the LCD - only a black screen. I can hear it focus and can see the shutter blades open when it powers u… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My Sony DSC-h300 won't turn or lens extend. Worked fine when
My Sony DSC-h300 won't turn or lens extend. Worked fine when last used. Never dropped or abused. Is there a quick fix.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My HP 7510e printer. I am trying to down load a scanned
My HP 7510e printer. I am trying to down load a scanned photograph to a SD card. It will not do it.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Is there an alternate software progam to PlayMemories Home
Is there an alternate software progam to PlayMemories Home for my Sony DSC W830 digital camera ? PlayMemories Home is difficult to use.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I loaded my photos from my Sony Cybershot 10.1 camera; and
I loaded my photos from my Sony Cybershot 10.1 camera; and then proceded to delete the photos from my camera; I think I deleted too far back and lost the FILES TO LOAD or whatever; now when I turn on … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a sony dsc-p93 camera and I am trying to delete all
I have a sony dsc-p93 camera and I am trying to delete all pictures from the memory stick. How is this done?… read more
jdsvideo
jdsvideo
Camera and Video Technician
Associate Degree
690 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x