Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Q about a DMC-TZ3. I left this camera in Africa 2 or 3 years…

Customer Question
Q about a DMC-TZ3...

Q about a DMC-TZ3. I left this camera in Africa 2 or 3 years ago. Now the person I gave it to says the lens keeps moving in and out and he does not now how to correct it. Can you help

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

Don't know, he is a carful person. Dirt maybe a possibility

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

I sent new batteries the type indicated in the Op instructions Not sure if he tried taking the batteries out and putting back in. would that possibly help

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

The camera is in Africa. so it would be helpful to get some possible corrective

Submitted: 7 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 3 hours by:
12/11/2017
Camera and Video Technician: Russell A., Camera and Video Technician replied 7 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,281
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

First, in order to set a good reference point, please reset the camera by following the procedure below from the menu shown in the attached picture.

Press Menu

Select Setup

Select Reset

allow the process to complete

Next, carefully clean the lens. Depending on the environment that you are shooting in, Fingerprints or a haze can build up on the lens and cause incorrect readings. In Auto mode the camera will not allow the shutter to release if it cannot find the correct focus point. (At times even experienced photographers miss this.) And remember, if there is not enough available light on enough contrast in the subject that you are shooting it will still hunt back and forth and force the use of the flash.

If you think that dirt in the mechanism is an issue, use canned air to blow out the space between the lens barrel and camera body.

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
At this time I cannot answer the value of your advise. The camera is in Africa. I have forwarded your information to the person who has the camera. When I receive a response then I will let you know if your advise was helpful.
I do have a problem with the charges but that is another matter.
Have a good day.
Camera and Video Technician: Russell A., Camera and Video Technician replied 7 months ago

Thank you for the update.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,281
6,281 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,281 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
HiWho in Johannesburg South Africa can do repairs on the
Hi Who in Johannesburg South Africa can do repairs on the Konica Minolta Dimage Z10 digital camera please? Thanks Sarah Dessels… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Panasonic DMC-LZ7 LUMIX. When I turn it on the lens
I have a Panasonic DMC-LZ7 LUMIX. When I turn it on the lens moves in and out several times, and then I get a message "Please turn camera off and then on again" Any help would be greatly appreciated! … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I have a lumix 10 x camera. It has stopped working. When we
I have a lumix 10 x camera. It has stopped working. When we turn it on it reads "soft skin" on the upper left. Within a few seconds it says, "please turn camera off and then on again." If I set the re… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
My Lumix DMC-TZ1 started off only sometimes coming on, now
My Lumix DMC-TZ1 started off only sometimes coming on, now it doesn't come on at all. I have two batteries and after charging them my camera still doesn't come on. Is it my camera or the battery?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
Panasonic Lumix DMC-TZ3: The screen comes on, the review of
Panasonic Lumix DMC-TZ3: The screen comes on, the review of pictures works, and the lens does move out when the camera is turned on. However, the screen does not show an image when in the "picture-tak… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Panasonic Lumix DMCTZ3 7.2MP Digital Camera, LENS COVER
Panasonic Lumix DMCTZ3 7.2MP Digital Camera, LENS COVER OPENS BUT SHUTTER STUCK SHUT. WHAT CAN I DO TO FIX IT?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
lens does not retract and i have lens error 12 and lens error
lens does not retract and i have lens error 12 and lens error 22 when i turn on my kodak easyshare c330 camera. what do i do to correct this?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
Panasonic DMC-TZ3 says, "please turn camera off and then turn
Panasonic DMC-TZ3 says, "please turn camera off and then turn on again." Has done it occasionally, but now it's doing it so much the camera is almost unuseable.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
Hi. We have a Panasonic DMC-TZ6 digital camera which has a
Hi. We have a Panasonic DMC-TZ6 digital camera which has a fault. Unfortunately we lost the battery charger and used the camera until the battery was completely flat. The camera stopped with the zoom … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
DMC FZ-20 keeps saying Please turn camera off and then on
DMC FZ-20 keeps saying "Please turn camera off and then on again" how do I get out of this loop, or does the camera have a terminal fault ? Your advice would be much appreciated. Cheers, Michael.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I have a Lumix DMCX-FX01. When I turn it on the lens recesses
I have a Lumix DMCX-FX01. When I turn it on the lens recesses then extends. The LCD then says "Please turn camera off and then back on" When I turn the camera off the LCD and camera powers off but the… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
The batteries in my Canon Power Shot SX110 IS were very low
The batteries in my Canon Power Shot SX110 IS were very low when the lens was retracting. By the time I put the new batteries in the lens was shut. Now I am getting a message "Lens error, restart came… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
My Panasonic Lumix DMC-LZ5S 6 MP digital camera turns on but
My Panasonic Lumix DMC-LZ5S 6 MP digital camera turns on but will not take a picture. I can see pictures stored in the memory, however. New batteries last only a few minutes, even though when I turn t… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
panasonic DMC TZ23 1. When in off position, camera lenses
panasonic DMC TZ23 1. When in off position, camera lenses stayed in out postion (for max optical zoom) 2 Switching on retracts the lens to normal before all lens go out again for max zoom 3. camera pi… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
Hi I have a Panasonic Lumix DMC-LC80. Just recently it stopped
Hi I have a Panasonic Lumix DMC-LC80. Just recently it stopped working. The lens got stuck out I thought it was the batteries and I replaced them. I put the new battereis in and the camera flashed on,… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
My Panasonic Lumix DMC-TZ3 all of a sudden cannot be used.
My Panasonic Lumix DMC-TZ3 all of a sudden cannot be used. When we turn it on the message "PLEASE TURN CAMERA OFF AND THEN ON AGAIN" comes on the screen and does not go off and no buttons or switches … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I have a a Panasonic DMC-TZ3. Took a photo yesterday and
I have a a Panasonic DMC-TZ3. Took a photo yesterday and it Jammed. Starts up. Battery Recharged. Shows last pic. taken, on screen put no response. Is there a way out or is a repair job ? Ta.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I dropped my Panasonic Lumix DMC-TZ3. Now when I turn it on,
I dropped my Panasonic Lumix DMC-TZ3. Now when I turn it on, it tries to open the lense, but it can only partially open and it then closes immediately. I can see where the impact has caused an impinge… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x