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I have a Canon TS9060 but it will not scan. It asks me to…

Customer Question
I have a Canon...

I have a Canon TS9060 but it will not scan. It asks me to install software for it. Can you help please.

Technician's Assistant: How old is your TS9060?

Bought this year

Technician's Assistant: What have you tried so far with your TS9060?

I have tried to scan then tried to download something to work it from the net.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

It run a Mac and I am 77 years old

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 minutes by:
12/8/2017
Camera and Video Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 19,252
Experience: Years of experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer/scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 7 months ago
blue tooth
Customer reply replied 7 months ago
I have a modern which route thru
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

The Canon TS9060 does not have the ability to connect via bluetooth. I will assume you are connecting the printer to the router wireless.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
there is no cable connection to the mac
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
just what more do you need to know?
Customer reply replied 7 months ago
you may
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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