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I have olympus 2040zoom. put in new batteries. doesnt come…

Customer Question
I have olympus 2040zoom...

I have olympus 2040zoom. put in new batteries. doesnt come on

Technician's Assistant: Are there any flashing lights, symbols, or messages on your camera or display screen?

No but I get a small cloud looking thing on my screen

Technician's Assistant: Have you tried removing and replacing the battery and/or SD card?

I added new bateries

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I could try a different card first

Submitted: 8 months ago.Category: Camera and Video
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Answered in 4 hours by:
12/8/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts correctly

Thank you

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Camera and Video Technician: Richard, Technician replied 8 months ago

Richard

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Customer reply replied 8 months ago
That didnt work.
Camera and Video Technician: Richard, Technician replied 8 months ago

When you say a cloud looking thing on the screen, is it like a ghosted image?

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Customer reply replied 8 months ago
its like a small ghostlike image. Loosing my cell. Bat run out
Camera and Video Technician: Richard, Technician replied 8 months ago

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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