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I just sent you an email from anther computer however I am…

Customer Question
I just sent you...

I just sent you an email from anther computer however I am now next to the Canon mx892 printer. The printer prints everything I copy with a BLACK LINE on the left side of the paper from top to bottom.

Technician's Assistant: What kind of computer or device are you printing from?

The computer is a Sony.. and t The computer is an all in one Sony

Technician's Assistant: How long has this been going on with your MX892?

Just 2 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not remember ever doing this however I do have a person who helps me with the computer. Should I call him first to update the OS?```````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Are you telling me that I do not have to call my computer tech? Someone will be able to help me from your group?

Submitted: 7 months ago.Category: Camera and Video
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Customer reply replied 7 months ago
Can you give me an idea of how much longer it will take for the diagnosis and instructions?
Customer reply replied 7 months ago
I have not heard anything from your tech? Are they addressing my problem????
Answered in 4 hours by:
12/8/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I am still getting a black line from the top of the page to the bottom on the left side of the paper.
Customer reply replied 7 months ago
Approximately what time will the call be? I have used your service but because of you not responding last evening I have a lot
of faxing to do today.
Customer reply replied 7 months ago
Can I still have an online conversation? I am terribly frustrated about the black line problem and do not want to waste this day.cell phone (###) ###-####
Customer reply replied 7 months ago
Please , can I still have an online conversation ASAP?Lynn
Customer reply replied 7 months ago
How can I know when the online expert will be ready to help me?
Customer reply replied 7 months ago
I am at the computer. Can someone help me with the Black Line?
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Have you tried a print head cleaning?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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