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I purchased a powershot SX60 about a year and a half ago. I…

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I purchased a powershot...

I purchased a powershot SX60 about a year and a half ago. I have a new cell phone and am trying to establish a connection so I can download pics to my phone and trhen text them as I've done before. I downloaded the camera window app on my phone and got as far as connecting the phone to the camera's wi-fi but that's where I get stuck. Do I need to download the new canon app - camera connect? Hope you can help. By the way - LOVE the camera! My name is*****: When did you last charge your phone?

Last night - still has 80%.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

On the phone?

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Should I still use camera window or can I use camer connect. The camera connect app does not have the SX60 listed a a choice.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 hours by:
12/8/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,756
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If the phone with the camera window app won't connect to the camera, have you enabled WiFi connection on the camera first?

If you want you can also try the Camera Connect app - it might be a bit more likely to work, actually, provided the camera is not having a disability of the WiFi facility on it, which can and does occasionally happen, if not very frequently.

But if SX60 is not a choice, and it is a choice with Camera Window, then use Camera Window.

How far does the connection attempt get? if there is an error message, what is it?

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