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My d3400 won’t connect to blue tooth (says option not

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available in current settings or...
My d3400 won’t connect to blue tooth (says option not available in current settings or current state ) and won’t connect to smart device
Submitted: 4 months ago.Category: Camera and Video
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Answered in 39 minutes by:
12/5/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,723
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Did it work previously with bluetooth?

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Customer reply replied 4 months ago
it did, then it suddenly stopped connecting to the camera and blue tooth won’t turn on
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Which device are you trying to connect it to?

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Customer reply replied 4 months ago
I have the snap bridge app on my iPhone that I normally use
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Power off the camera.

On the iPhone, go into Settings then Bluetooth and turn it off

Restart your phone and turn Bluetooth back on

Turn on the camera and try to connect again

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Customer reply replied 4 months ago
Ok done. It still won’t connect. My iPhone says the camera is off, but it’s not, and camera says that it is paired with another device ( which it never has been before). It’s says to select my iPhone in the blue tooth options but blue tooth won’t turn on or give me any options
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Bluetooth won't turn on with the iPhone or the camera?

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Customer reply replied 4 months ago
My blue tooth on the phone is working fine and shows the camera. But camera blue tooth won’t connect and says option not available in cameras current state when I try to connect
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

You don't need to use the camera bluetooth at all -- You use your phone to connect via bluetooth; not the camera.

Which type of phone do you have?

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Customer reply replied 4 months ago
It’s an iPhone 6.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
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Customer reply replied 4 months ago
End pairing on my phone or camera? I can’t find that anywhere sorry not computer savvy obviously lol
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Did you click on the link and follow the steps?

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Customer reply replied 4 months ago
I’m trying to. But first step
says to end pairing, and I can’t find on either device where to end pairing...
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

On your iPhone, go into Settings then Bluetooth then tap on the connection and forget it if it shows up

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Customer reply replied 4 months ago
Ok done
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Try the steps now

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Customer reply replied 4 months ago
Now my phone can’t even find the camera to pair...
Customer reply replied 4 months ago
The camera blue tooth used to be on and show settings, it’s stopped connecting when the Bluetooth on my camera went out. I understand you say it doesn’t need to be on to connect... but the problem is the camera not my phone, my phone has no problem connecting to other devices
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

How old is the camera?

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Customer reply replied 4 months ago
1 year give or take a month
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Did you follow the steps in the link?

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Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

It sounds like there is an issue with the camera itself then.

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Customer reply replied 4 months ago
That’s what I’ve been saying
Customer reply replied 4 months ago
Is there a way to fix it?
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Go into Settings

scroll to the last page of the Setup menu, where you find the Reset All Settings option then reset it.

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Customer reply replied 4 months ago
I’ve done that 3 times already should I do it again. I did go online and follow any advice I could fine regarding this issue( which seems to be common) before contacting you...
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

No, I was not aware that you have tried it already.

If the factory reset did not work then there is a defect with your camera that would need a repair/replacement.

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Customer reply replied 4 months ago
who do I contact for that?
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

You will contact Nikon at 1-***-***-****

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Customer reply replied 4 months ago
Thank you
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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