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My PowerShot A530 looses the date/time every time it powers…

Customer Question
My PowerShot A530 looses...

My PowerShot A530 looses the date/time every time it powers off or goes into sleep mode.

Technician's Assistant: Are there any flashing lights, symbols, or messages on your camera or display screen?

No

Technician's Assistant: Have you tried removing and replacing the battery and/or SD card?

Yes, both, neither helped

Submitted: 7 months ago.Category: Camera and Video
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Answered in 5 hours by:
12/5/2017
Camera and Video Technician: Russell A., Camera and Video Technician replied 7 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,279
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

The reason that the date will not stay is that the "date battery is dead". Please see pages 114 & 115 of the Advanced manual to change it. You can download a PDF copy at the link below.

http://upload.cyfrowe.pl/cyfrowe/instrukcje/aparaty/canon/instrukcja_canon_psa530540_eng.pdf

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback.

Thank you

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Russell A.
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Category: Camera and Video
Satisfied Customers: 6,279
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Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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