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The lens on my Canon PowerShot ELPH 500 HS is stuck open and…

Customer Question
The lens on my...

The lens on my Canon PowerShot ELPH 500 HS is stuck open and I have "lens error" showing on the display screen.

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

Not that I know of. I was taking pictures and layed it on the bed with the lense open. When I picked it up, the lense would not retract

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

I have 2 batteries, a Zeikos ZE-NB6L and a Canon NB-6L. The Canon battery was in the camera when I got the error. I just tried the other battery with no luck...

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

The camera has been used very little.

Submitted: 4 months ago.Category: Camera and Video
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Answered in 8 minutes by:
12/3/2017
Camera and Video Technician: rahul.pattnayak, Camera and Video Technician replied 4 months ago
rahul.pattnayak
rahul.pattnayak, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 963
Experience: 5 years of experience in Camera and related applications.
Verified

Hi,
Thanks for using justanswer.

Try out these steps and see if it helps,

1. Firstly you can try removing the batteries and replacing it with a new set of fully charge ones.

2. If the batteries ran down while you were taking photos, you might also get this error. Remove the the memory card and replace the batteries with a fresh recharged set. Try to power on the unit with the fresh set of batteries while the memory card is removed.

3. Connect your camera to your computer using your USB DATA cable which came with the camera. Once the camera gets power in this mode, the screen should stay off, hence, supplying the lens with more power to push or pull out/in.

4. Place the camera on a study table with the lens pointing to the ceiling. With a fresh set of batteries installed(Do this without a memory card) hold down the shutter button while you power on the unit.

5. Now, you can use a vacuum and and carefully place the nozzle around the lens to pull out the sand or dust particles out of the area between the lens and the barrel.
And also take a thin piece of paper and try to just insert it little(not very deep)between the lens barrel to dislog or remove any dust particles stuck.

6. Tap your camera with the palm of your hand a couple of times to displace the lens into the original position, or to dislodge particles in the lens barrel.Try gently pushing/pulling/wiggling the lens while powering up the unit.
Hope it helps.
If not then the camera is jammed and needs service.
contact the manufacture http://www.canon.com/.
hope it helps.Please leave a positive rating before leaving with the help of stars.
Regards.
It would be kind enough to give a positive rating to my answer, but if you are going to click either "Poor service" or "Bad service", please stop and click on the REPLY or CONTINUE CONVERSATION button so that i will be happy to assist you with your problem.

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Category: Camera and Video
Satisfied Customers: 963
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Experience: 5 years of experience in Camera and related applications.

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