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When I start my Canon MG7160 it makes a noise and Support…

Customer Question
When I start my...

When I start my Canon MG7160 it makes a noise and Support Code 6000 appears and near it a orange triangle appears

Technician's Assistant: Who makes your camera?

It's an Canon MG7160

Technician's Assistant: What have you tried so far with your camera?

It's a printer

Technician's Assistant: What's the brand and model of your printer?

Canon MG7160

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Only I'm a senior well and truly

Submitted: 4 months ago.Category: Camera and Video
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Answered in 5 minutes by:
12/1/2017
Camera and Video Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 44,607
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 4 months ago
My Canon MG7160 printer is still making the noise and Support Code 6000 is still there
Camera and Video Technician: Richard, Technician replied 4 months ago

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.

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Richard
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Category: Camera and Video
Satisfied Customers: 44,607
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