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I was deleting some old pictures, when suddenly my screen…

Customer Question
I was deleting some...

I was deleting some old pictures, when suddenly my screen said I had no picture data. All was gone. How can I get them back?

Technician's Assistant: Who makes your camera?

It is a Nikon Coopix B500 Made in China

Technician's Assistant: What have you tried so far with your Nikon?

Nothing, I shut it down and put it in my suitcase. Now that I am home from my trip I have it on my computer desk.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Just how, if possible to restore the pictures I took on my trip.

Submitted: 8 months ago.Category: Camera and Video
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Answered in 14 hours by:
12/1/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

It looks like you may have accidentally selected to delete all which can happen (I have done it myself).

But do you have a windows computer available there?

Please let me know

Thank you

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Customer reply replied 8 months ago
I have a windows computer
Camera and Video Technician: Richard, Technician replied 8 months ago

Ok, can you put the memory card into the computer please and tell me when you have

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Customer reply replied 8 months ago
DMIM
MISC
NCFL
Date modified 1/2016 AM.
File folder
Customer reply replied 8 months ago
When clicked on. It says. All folders are empty
Camera and Video Technician: Richard, Technician replied 8 months ago

Is the card now in the computer?

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Camera and Video Technician: Richard, Technician replied 8 months ago

Thank you

Now download the free program Recuva from here

https://filehippo.com/download_recuva

Click the download latest version top right

Install and open it

Select your memory card, choose the option for a deep scan and let it run

It can take some time but it will recover any files still recoverable on the card.

At the end it will ask you to choose where to recover them to, select for example your desktop and it will put them there.

Let me know please how you go or if you get stuck on any step

Thank you

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Customer reply replied 8 months ago
I downloaded the program but have no idea what to do next. Is this program going to mess up my computer?
Camera and Video Technician: Richard, Technician replied 8 months ago

You need to complete the rest of the instructions I wrote out for you..

There was a whole list I sent you to do

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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Customer reply replied 8 months ago
I have a white and blue square telling me to click the above button to accept and agree to abide by the EULA and privacy policy. I have clicked everywhere but nothing happens. I don’t see any above button.
Camera and Video Technician: Richard, Technician replied 8 months ago

Can I connect and do this for you please?

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Customer reply replied 8 months ago
What will that cost me and what guarantee do I have that it will work?
Camera and Video Technician: Richard, Technician replied 8 months ago

No guarantees as it is never certain the pictures can be recovered, but a good chance.

Costs you see on the offer sent to you

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Customer reply replied 8 months ago
Is it $29. What does 100 percent satisfaction mean? If I don’ get my pictures back I will not be 100 percent satisfied.
Camera and Video Technician: Richard, Technician replied 8 months ago

No problem, I will opt out so you can work with a different expert that can guarantee 100% of the photos will be recovered.

Thank you and all the best.

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Camera and Video Technician: Harry, Camera and Video Technician replied 8 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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