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MyT31 is showing error 1. I have tried to follow ways to…

Customer Question
MyT31 is showing error...

MyT31 is showing error 1. I have tried to follow ways to correct, but nothing really works.

Technician's Assistant: Who makes your camera?

It is a Cannon T3i Rebel.

Technician's Assistant: What have you tried so far with your camera?

Almost everything on the internet.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 hours by:
11/29/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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Customer reply replied 7 months ago
The camera is several years and a little water must have caused this problem.
a friend of mine has offered me his T6 if I can get a new battery charger as his is broken. Is there anyway possible to get a new or refurbished battery charger and I Am going to Galopogos Islands without a decent camera, Please help me.'
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

I will help you... I'm still here.

If your camera (or the T6) uses this sort of battery pack, this might do for a charger:

https://www.bestbuy.com/site/bower-battery-charger-for-canon-lp-e12-black/4290740.p?skuId=4290740&ref=212&loc=1&ksid=7b5f8f47-e9df-468a-8955-703d4467540f&ksprof_id=14&ksaffcode=pg268858&ksdevice=c&lsft=ref:212,loc:2

or this, for much the same price:

https://www.ebay.com/i/182924248860?chn=ps

- If these won't do, please let me know what battery pack you have that needs a charger.

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