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I have an SX430 and have tried everything but can’t get the…

Customer Question
I have an SX430...

I have an SX430 and have tried everything but can’t get the geo tagging to work. Can upload no problems jpegs on the Ioad

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

Just loaded what’s available on the Apple App Store which is the camera connect app

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

It’s connects wit the phone and I. can upload photos....it shows the satellite icon on the photos on the camera but it seems the geo tag is not uploading

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

That’s about it

Submitted: 8 months ago.Category: Camera and Video
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Answered in 4 hours by:
11/29/2017
Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 20,618
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

Is the GPS function turned on? Can you see the satellite icon on the display? Is it lit or blinking?

Press the <FUNC./SET> button, choose [GPS Settings] in the menu, and choose [GPS: On] if you do not see the satellite icon.

Let me know if that works?

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Customer reply replied 8 months ago
Pete,
On the SX430 there is no on board GPS. Geotagging occurs through an iPad or iPhone so that through the canon camera connect app it is recording your location in real time. The time clock on the camera and the iPad align themselves so that at a particular time the iPad knows where you are and it aligns the location with the time you take a photo. Through the app I am able to send the geo tag to the camera so the jpeg is assigned a satellite icon on the jpeg which I can see on the camera which tells me the geo tag is successful. The problem arises when I upload the photo (that all have the the satellite icon) to the iPad, the photo uploads into Photos on the IPad but I am unable to see the photo in Places like all my other photos.
Camera and Video Technician: Pete, Electronic Engineer replied 8 months ago

Ok, I will open this question up to the other experts.

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Customer reply replied 8 months ago
Pete.....haven’t heard from anyone yet?
Camera and Video Technician: Harry, Camera and Video Technician replied 8 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
my problem has still not been resolved and geo tags are not uploading to the IPad.
Camera and Video Technician: Harry, Camera and Video Technician replied 8 months ago

You cannot view the geotagging on your iPad through Photos.

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