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Its a printer problem. Canon MG7560. Just now. Let me tell…

Customer Question
Its a printer problem ...

Its a printer problem

Technician's Assistant: What's the brand and model of your printer?

Canon MG7560

Technician's Assistant: How long has this been going on with your MG7560?

Just now.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Let me tell you the problem first. I was trying to print on a printable disc, The disc went into the printer and now it wont print and the machine tells me to close the printer door but it wont close as the disc is still in the printer, How do I get it out

Submitted: 7 months ago.Category: Camera and Video
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Answered in 1 hour by:
11/27/2017
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
I have tried to print a disc, but the disc has gone into the printer, it won't print, and it keeps telling me th close the disc cover but ican't do that as the cover wot close withe disc inside.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Open the lid and remove all of the ink cartridges

Do you see it in there?

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