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I have a canon camera, PowerShot SX230HS and want to

Customer Question
Hi, I have a...

Hi, I have a canon camera, PowerShot SX230HS and want to transfer photos from the camera to my computer. I upgraded to Windows 10, but the imagebrowserEX that I have on my computer does not work with Windows 10, so not sure where to go with this. I went into your web site where downloads are available, but had several choices for Windows 10 and did not know which one to choose..

Technician's Assistant: How old is your PowerShot?

I'm not sure. It was a refurbished camera that was gifted to me by my daughter a few years ago--can't remember which year, but I've had it for a little while. Is there something on the camera that will tell me the age?

Technician's Assistant: What have you tried so far with your PowerShot?

Not sure I understand your question in relationshp to what I'm doing. I have the cord that attaches the camera to the computer which I tried using, but when the imagebrowserEX I have on my computer came up, it said something to the effect that it might not be correctly installed, but I had Windows 8 when I first got the camera. At any rate, the current Image browser will not work as it did before I upgraded to Windows 10

Technician's Assistant: The Camera Technician will be able to walk you through that. Anything else you want the Camera Expert to know before I connect you?

Yes, is there a charge for his help?

Submitted: 4 months ago.Category: Camera and Video
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Just wondering if you have all the information you need to answer my question.
Answered in 52 minutes by:
11/26/2017
Camera and Video Technician: Russell H., Service Tech replied 4 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,242
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Try this page:

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-point-and-shoot/powershot-sx-series/powershot-sx230-hs?tab=drivers_downloads

where you can download, and install, the CameraWindow utility, which might perhaps provide what you are in need of.

Let me know how it goes.

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Customer reply replied 4 months ago
By the way, I just want to verify--please phone me at(###) ###-####when you are ready to give an answer. I will not be sitting near my computer for awhile.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

I just offered an answer to try... let me know how it goes, please.

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Customer reply replied 4 months ago
Then why was a phone call offered if you can't do it? I went to the page you recommended but don't know WHAT to download. I need more help and that's why I want to TALK to someone which I have already requested and I believe paid for.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

Scroll down on the page, click on SOFTWARE, and then below that, the Camera Window entry ought to appear.

Click on SELECT to the right of it, then on DOWNLOAD,

then download it and run it on your computer to install it.

Then restart your computer. See if it works with your camera after that.

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Customer reply replied 4 months ago
OK, I have installed the software. Now what?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

Restart the computer. Then try your camera and the computer after that.

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Customer reply replied 4 months ago
OK, so if I restart my computer and it doesn't do what you think it will, how do I get back to you?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago
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Customer reply replied 4 months ago
By the way, my camera works just fine. I have instructions from Canon from a previous time when I still had Windows 8.1. Here's what they told me then: 1. Open ImageBrowser EX on my desktop. 2. Connect camera to computer. 3. Click on "Import Camera Settings" 4. Click on "Connect to Camera" 5. Window appears--Canon Utili5ties camera window a. Click "Import images from camera", b. click on "import untransferred images c. Shows images transferred d. Click "OK". 6. When I go into edit mode, I can make changes and then save photo to the file I want it in. OK, so do I follow these instructions that were given to me by Canon before?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

You can try - but as you said, ImageBrowser doesn't work any more, so it may not work, not even after CameraWindow is installed and you have restarted. But it can be tried, as well as trying CameraWindow too.

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Customer reply replied 4 months ago
When I said my camera works just fine, that's not the issue. I am trying to figure out how to now transfer photos from camera to my computer with Windows 10. When I tried using the instructions canon gave me originally, the image browser EX I have on my desktop would not work.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

I understand, and yes, the computer's software is the problem, not the camera, I hope.

(Does the computer still 'recognize' when you connect the camera?)

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Customer reply replied 4 months ago
OK, so now I'm going to restart my computer and I want to make absolutely sure that I will be able to reach you once this is complete.To answer your question about the computer still recognizing when I connect the camera, how would I know whether or not it does?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

The computer should make a noise, a sort of double clank, when a USB device is connected.

Try the install-and-restart, let's see how it goes.

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Customer reply replied 4 months ago
by the way, not sure what you mean by the computer's software being the problem? What software are you talking about? Are you talking about Canon's software--i.e. the image browser EX I currently have installed on my desktop?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

Yes, most likely.

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Customer reply replied 4 months ago
OK, so I'm going to restart now.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

If you had a disc that you installed ImageBrowser from, then uninstalling it from the computer, and then restarting and then reinstalling ImageBrowser from that disc, might perhaps revive its ability to connect to the camera.

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Customer reply replied 4 months ago
No, I do not have the correct disc. The one that came with the camera (which was refurbished by Canon) was the wrong disc.
Customer reply replied 4 months ago
I'm restarting now.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

OK.

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Customer reply replied 4 months ago
OK, I just restarted. Now what? Exactly what do I do next?
Customer reply replied 4 months ago
Hey, Russel, I just checked my credit card account and I was charged for the phone call I never received. What do I do about THAT?
Customer reply replied 4 months ago
I just tried opening the image browser EX that is on my desktop and got the same message--it's NOT working. By the way, you don't work for Canon, do you? I thought I was talking to a Canon expert, but I am guessing that's not what's happening here.
Customer reply replied 4 months ago
Hello, are you there?
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

I give advice for Canon products and software, but am not a Canon employee. You have consulted JustAnswer.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

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Customer reply replied 4 months ago
OK, so what about my problem? Software has been downloaded, computer restarted, and still the image browser ex is not working. Am not sure what to do at this point.
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

I admit I am out of ideas, so I have Opted Out, opening the case (as well as the Phone Call request, which might still be fulfilled by some other - late-hours-working - Expert) to others. Thank you for your patience, and for choosing JustAnswer.

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Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,703
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
OK, Harry. Yes, I still need help with this. Sorry, but I called your company yesterday and asked to have someone phone me at 2:00 PM today, Central Time. Of course, that did not happen. I have paid for a phone call ($26) and have not received one. My phone is(###) ###-#### This will need to be resolved over the phone, not via a chat. Sorry I didn't respond sooner, but I was tied up this morning and just now turned on my computer.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Phone calls are an additional fee so if you would like that service you will need to send the request for it.

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Customer reply replied 4 months ago
I already DID request it and PAID for it. Did you not read my last message to you where I explained all of that? This problem should not take this long to resolve. I spent a LONG time on the internet yesterday with a guy called Russell and nothing got resolved. This needs to be handled. I have paid for this service and so far nothing has been resolved. Please call me at the number I gave you.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Nobody accepted the phone call request if you submitted it which means it would be refunded. If you wish to have a phone call then you will need to send that request which is an additional charge.

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Customer reply replied 4 months ago
I just now called my credit card company and the $26 charge is on there along with 2 other charges from your company, one for $5 and one for $14, all charges which I did authorize. I talked to a representative yesterday and set up this call through her. The woman I talked to had an accent and she told me someone would call at 2 PM today Central. That obviously did not happen. Either I receive a phone call today within the next hour or I am going to cancel all charges off my credit card. If you are looking at the same screen that I am looking at, you will see that a phone call was requested. Just above this message I am now typing, I can see the information about a live phone call which says "Phone call requested". As I stated, the $26 charge for the phone call is on my credit card account.
Customer reply replied 4 months ago
by the way, there is no evidence that the $26 charge was reversed by your company.
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Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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