Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a canon camera, PowerShot SX230HS and want to

Customer Question
Hi, I have a...

Hi, I have a canon camera, PowerShot SX230HS and want to transfer photos from the camera to my computer. I upgraded to Windows 10, but the imagebrowserEX that I have on my computer does not work with Windows 10, so not sure where to go with this. I went into your web site where downloads are available, but had several choices for Windows 10 and did not know which one to choose..

Technician's Assistant: How old is your PowerShot?

I'm not sure. It was a refurbished camera that was gifted to me by my daughter a few years ago--can't remember which year, but I've had it for a little while. Is there something on the camera that will tell me the age?

Technician's Assistant: What have you tried so far with your PowerShot?

Not sure I understand your question in relationshp to what I'm doing. I have the cord that attaches the camera to the computer which I tried using, but when the imagebrowserEX I have on my computer came up, it said something to the effect that it might not be correctly installed, but I had Windows 8 when I first got the camera. At any rate, the current Image browser will not work as it did before I upgraded to Windows 10

Technician's Assistant: The Camera Technician will be able to walk you through that. Anything else you want the Camera Expert to know before I connect you?

Yes, is there a charge for his help?

Submitted: 7 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Just wondering if you have all the information you need to answer my question.
Answered in 52 minutes by:
11/26/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,736
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Try this page:

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/support-point-and-shoot/powershot-sx-series/powershot-sx230-hs?tab=drivers_downloads

where you can download, and install, the CameraWindow utility, which might perhaps provide what you are in need of.

Let me know how it goes.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
By the way, I just want to verify--please phone me at(###) ###-####when you are ready to give an answer. I will not be sitting near my computer for awhile.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

I just offered an answer to try... let me know how it goes, please.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
Then why was a phone call offered if you can't do it? I went to the page you recommended but don't know WHAT to download. I need more help and that's why I want to TALK to someone which I have already requested and I believe paid for.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

Scroll down on the page, click on SOFTWARE, and then below that, the Camera Window entry ought to appear.

Click on SELECT to the right of it, then on DOWNLOAD,

then download it and run it on your computer to install it.

Then restart your computer. See if it works with your camera after that.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, I have installed the software. Now what?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

Restart the computer. Then try your camera and the computer after that.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, so if I restart my computer and it doesn't do what you think it will, how do I get back to you?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
By the way, my camera works just fine. I have instructions from Canon from a previous time when I still had Windows 8.1. Here's what they told me then: 1. Open ImageBrowser EX on my desktop. 2. Connect camera to computer. 3. Click on "Import Camera Settings" 4. Click on "Connect to Camera" 5. Window appears--Canon Utili5ties camera window a. Click "Import images from camera", b. click on "import untransferred images c. Shows images transferred d. Click "OK". 6. When I go into edit mode, I can make changes and then save photo to the file I want it in. OK, so do I follow these instructions that were given to me by Canon before?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

You can try - but as you said, ImageBrowser doesn't work any more, so it may not work, not even after CameraWindow is installed and you have restarted. But it can be tried, as well as trying CameraWindow too.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
When I said my camera works just fine, that's not the issue. I am trying to figure out how to now transfer photos from camera to my computer with Windows 10. When I tried using the instructions canon gave me originally, the image browser EX I have on my desktop would not work.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

I understand, and yes, the computer's software is the problem, not the camera, I hope.

(Does the computer still 'recognize' when you connect the camera?)

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, so now I'm going to restart my computer and I want to make absolutely sure that I will be able to reach you once this is complete.To answer your question about the computer still recognizing when I connect the camera, how would I know whether or not it does?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

The computer should make a noise, a sort of double clank, when a USB device is connected.

Try the install-and-restart, let's see how it goes.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
by the way, not sure what you mean by the computer's software being the problem? What software are you talking about? Are you talking about Canon's software--i.e. the image browser EX I currently have installed on my desktop?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

Yes, most likely.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, so I'm going to restart now.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

If you had a disc that you installed ImageBrowser from, then uninstalling it from the computer, and then restarting and then reinstalling ImageBrowser from that disc, might perhaps revive its ability to connect to the camera.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
No, I do not have the correct disc. The one that came with the camera (which was refurbished by Canon) was the wrong disc.
Customer reply replied 7 months ago
I'm restarting now.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

OK.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, I just restarted. Now what? Exactly what do I do next?
Customer reply replied 7 months ago
Hey, Russel, I just checked my credit card account and I was charged for the phone call I never received. What do I do about THAT?
Customer reply replied 7 months ago
I just tried opening the image browser EX that is on my desktop and got the same message--it's NOT working. By the way, you don't work for Canon, do you? I thought I was talking to a Canon expert, but I am guessing that's not what's happening here.
Customer reply replied 7 months ago
Hello, are you there?
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

I give advice for Canon products and software, but am not a Canon employee. You have consulted JustAnswer.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, so what about my problem? Software has been downloaded, computer restarted, and still the image browser ex is not working. Am not sure what to do at this point.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

I admit I am out of ideas, so I have Opted Out, opening the case (as well as the Phone Call request, which might still be fulfilled by some other - late-hours-working - Expert) to others. Thank you for your patience, and for choosing JustAnswer.

Ask Your Own Camera and Video Question
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,570
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
OK, Harry. Yes, I still need help with this. Sorry, but I called your company yesterday and asked to have someone phone me at 2:00 PM today, Central Time. Of course, that did not happen. I have paid for a phone call ($26) and have not received one. My phone is(###) ###-#### This will need to be resolved over the phone, not via a chat. Sorry I didn't respond sooner, but I was tied up this morning and just now turned on my computer.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Phone calls are an additional fee so if you would like that service you will need to send the request for it.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
I already DID request it and PAID for it. Did you not read my last message to you where I explained all of that? This problem should not take this long to resolve. I spent a LONG time on the internet yesterday with a guy called Russell and nothing got resolved. This needs to be handled. I have paid for this service and so far nothing has been resolved. Please call me at the number I gave you.
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago

Nobody accepted the phone call request if you submitted it which means it would be refunded. If you wish to have a phone call then you will need to send that request which is an additional charge.

Ask Your Own Camera and Video Question
Customer reply replied 7 months ago
I just now called my credit card company and the $26 charge is on there along with 2 other charges from your company, one for $5 and one for $14, all charges which I did authorize. I talked to a representative yesterday and set up this call through her. The woman I talked to had an accent and she told me someone would call at 2 PM today Central. That obviously did not happen. Either I receive a phone call today within the next hour or I am going to cancel all charges off my credit card. If you are looking at the same screen that I am looking at, you will see that a phone call was requested. Just above this message I am now typing, I can see the information about a live phone call which says "Phone call requested". As I stated, the $26 charge for the phone call is on my credit card account.
Customer reply replied 7 months ago
by the way, there is no evidence that the $26 charge was reversed by your company.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,246
5,246 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,246 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
My Canon PowerShot A 40000 IS has been working nicely for
My Canon PowerShot A 40000 IS has been working nicely for years until recently. The problem is that the photos in the camera cannot be loaded to my computer. The error message is "Try unlocking your s… read more
Russell A.
Russell A.
Camera and Video Technician
5,246 satisfied customers
I Have a Canon Powershot SX210 IS which came with a
I Have a Canon Powershot SX210 IS which came with a Zoombrowser disc which I have used continuously. Now I have upgraded to Windows 10 the Zoombrowser no longer works. Am I able/allowed to download an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just purchased a Canon SX60HS camera. I am having trouble
I just purchased a Canon SX60HS camera. I am having trouble finding the software to install on my computer to download photos to. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Canon power shot camera. I need to download the
I have a Canon power shot camera. I need to download the drivers for an iMac. How do I do this … read more
Russell H.
Russell H.
Service Tech
12,736 satisfied customers
I have a Powershot sx50hs canon camera. I have had it a year
I have a Powershot sx50hs canon camera. I have had it a year and a half. Just tried the digital camera solution disk Version 123 and it comes up blank, ...or corrupt. Is there a way to get a new disc?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just tried to add pictures from my camera to my computer
I just tried to add pictures from my camera to my computer from my Canon A2300. I had inserted the disk a long time ago and had no problem inserting my previous pictures, but I did insert the disk aga… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have a GL2 and I need to download video onto my computer.
I have a GL2 and I need to download video onto my computer. I recently upgraded windows and had to upgrade my adobe program as well. No I can't upload my videos because the program does not recognize … read more
Russell H.
Russell H.
Service Tech
12,736 satisfied customers
I have Powershot SX50 HS camera. It had been working fine.
I have Powershot SX50 HS camera. It had been working fine. Today I am trying to transfer pictures from the camera to the Canon Utilities Camera Window program and I can't. I keep getting the message "… read more
Russell H.
Russell H.
Service Tech
12,736 satisfied customers
Jvc gz-mg670bu I bought a new computer and the everio media
jvc gz-mg670bu I bought a new computer and the everio media browser doesn't automatically come up… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a Powershot 510HS. I have been using Zoom Browser on
I have a Powershot 510HS. I have been using Zoom Browser on my PC to download pics from my camera. Since I upgraded from Windows XP to Windows 10 Zoom no longer works for me and I understand there is … read more
Russell A.
Russell A.
Camera and Video Technician
5,246 satisfied customers
I recently updated my computer from Windows 7 to Windows 10
I recently updated my computer from Windows 7 to Windows 10 and this created a number of problems. The online support we had from a computer company deleted my zoombrowzer and other programs I had fro… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have recently upgraded to windows 10 and now my Canon
Hi, I have recently upgraded to windows 10 and now my Canon powershot A560 won't connect to the computer. My other canon EOS 600D will (but it took me a while to figure that one out). It was never a p… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When I connect my new Canon IXUS 510 to the computer I get
When I connect my new Canon IXUS 510 to the computer I get the answer "cannot detect the camera". Both from the newly installed CameraWindows and ImageBrowserEX… read more
Russell A.
Russell A.
Camera and Video Technician
5,246 satisfied customers
I have a Canon Power Shot SX230HS. Ive had it at least three
I have a Canon Power Shot SX230HS. I've had it at least three years without any issues. It takes great pics. My issue now is when I turn it one it says the Memory Card is Locked. I've read the instruc… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Windows 7 Cannot download pictures from PowerShot A40 to Canon
Windows 7 Cannot download pictures from PowerShot A40 to Canon Utilities ZoomBrowser EX 6.6… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
Can I get Windows 7 software for my Canon PowerShot S 200 camera
Can I get Windows 7 software for my Canon PowerShot S 200 camera? Since upgrading to my new computer, I am unable to download my camera images to my computer. Thanks' Bud Patnode… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Powershot A700 Digital Camera. Just installed Windows
I have a Powershot A700 Digital Camera. Just installed Windows 7 Ultimate and cannot get get it to work. Windows 7 says that no driver is loaded & cannot find a driver on your Website. I have the orig… read more
Russell A.
Russell A.
Camera and Video Technician
5,246 satisfied customers
I have a new lap top and I have used the supplied CD to install
I have a new lap top and I have used the supplied CD to install the appropitate programs that were supplied with my Cannon Powershot 1000. However though the control panel shows that many programs wer… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x