Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Is anybody on-line yet? Or has everyone gone home for the…

Customer Question
Is anybody on-line yet...

Is anybody on-line yet? Or has everyone gone home for the holiday weekend?

Technician's Assistant: Who makes your camera?

I have a Canon Power Shot ELPH 330HS.

Technician's Assistant: What have you tried so far with your camera?

Camera works fine...but the exterior lens shutter (?) doesn't open fully or close fully. Have to use my finger to open the lower shutter and it still doesn't open completely...but I can still use the camera.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Suspect I'll have to return the camera for repair. Need to find out the terms for return/repair or return/replace. Please advise.

Submitted: 4 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 1 hour by:
11/25/2017
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
Verified
Hi, my name is ***** ***** it would be my pleasure to help with your camera.
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
To replace the lens door you will most likely have to replace the whole lens drive unit.
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
The part to replace it with labor would be around $100-120. Usually when making this decision with any consumer electronics, if the cost of the repair is more than 50% of the value of the item it's usually not cost effective to replace.
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
If you'd like to get a quote to see how much the repair would be, I'm posting a couple of links for you. The first is 4 Canon Factory repair. The second one is 4 a third party repair facility that I've used with good results.
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
https://www.usa.canon.com/internet/portal/us/home/support/contact-support/
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
http://www.precisioncamera.com
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
Please let me know if there's anything else I can do to help. Don't forget to write my response when you were satisfied when the answer you received. Thank you and have a wonderful evening.
Ask Your Own Camera and Video Question
Camera and Video Technician: Roger, Camera and Video Technician replied 4 months ago
Hi, I'm just checking in to see if you had a chance to review my suggestions. Please let me know if there's anything else I can do to help.
Ask Your Own Camera and Video Question
Was this answer helpful?
Ask Roger Your Own Question
Roger
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
2,161 Satisfied Customers
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Roger is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,064 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

2,161 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

542 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I'm trying to find out where to send my Kodak camera to get
I'm trying to find out where to send my Kodak camera to get it fixed. Can you please help me. I have to send it to a Kodak dealer cause it is still under there warent (spelled wrong sorry) … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
My nikon l820 camera doesnt read memory card. 2 years havent
i've reset the camera and reformat the sd card several times … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It won't turn on. Nothing at all. Yeah tried all that but
It won't turn on JA: Are there any flashing lights, symbols, or messages on your camera or display screen? Customer: Nothing at all JA: Have you tried removing and replacing the battery and/or SD card… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to move photos from the internal memory to the
I need to move photos from the internal memory to the external memory card. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
When I press the shutter, I see a rainbow of colors about
When I press the shutter, I see a rainbow of colors about halfway across the screen. All shots come out in focus but very light. I got caught in a downpour from a giant waterfall with the camera. It s… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I cant get my kodak app to work. Kodak easyshare cx7430. I
i cant get my kodak app to work JA: Which Kodak product do you have? Customer: kodak easyshare cx7430 JA: What have you tried so far with your Kodak software? Customer: i deleted is and intered it JA:… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
I have a canon rebel XT and I need to get a new card for my
Hi I have a canon rebel XT and I need to get a new card for my daughter s prom I need help the one I have is a lexar 2 gb premim 80x what do I buy now. I dont have time for returns … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
I cant get it back to full automatic. If I aim afor a photo
I cant get it back to full automatic. If I aim afor a photo then click it will beep about 8 times before it even takes the picture. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
Lost the manual to Lumix Panasonic camera, I know nothing
Lost the manual to Lumix Panasonic camera, I know nothing about this camera, I am a "Realtor, what setting would be good for in door pictures … read more
Harry
Harry
1,401 satisfied customers
Some how my Panasonic DMC-ZS60 camera has changed the file
some how my Panasonic DMC-ZS60 camera has changed the file format to RW2 - how can I get it back to JPG … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
What is a vision camera for capturing UFOs/Unexplained
What is a good night vision camera for capturing UFOs/Unexplained Aerial Phenomena at night in the desert?… read more
Harry
Harry
1,401 satisfied customers
I have had a Power Shot G11 camera for some years. A few
I have had a Power Shot G11 camera for some years. A few days ago, when I was using the zoom function, the extended lens locked up and I got a message "lens error, restart camera". Since then the came… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
I just had my EOS T2i serviced due to the autofocus not
I just had my EOS T2i serviced due to the autofocus not working. Now the screen reads "bulb". what does that mean? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Thank you I have a Nikon D-200, yesterday in a shoot my
Hi, thank you I have a Nikon D-200, yesterday in a shoot my automatic focus stopped functioning.... ouch! … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
My Nikon d90 will not play back pictures. Maybe 8 years.
Hi, good day. My Nikon d90 will not play back pictures … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,064 satisfied customers
I have a Vixia HF M300 video camera from 2011. It have VERY
Hello!! I have a Vixia HF M300 video camera from 2011. It have VERY important footage in it. I can watch the video on the camera, but haven't been able to transfer the file to the computer, either by … read more
Harry
Harry
1,401 satisfied customers
Do you spike Spanish. Sony Handycam HDR-XR150. 8 years. No i
Do you spike Spanish JA: What's the brand and model of your product? Customer: Sony Handycam HDR-XR150 JA: How old is your HandyCam? Customer: 8 years JA: What have you tried so far with your HandyCam… read more
Harry
Harry
1,401 satisfied customers
5D 2 aira in photos on back screen of camera alternate from
5D Mark 2 white aira in photos on back screen of camera alternate from white to black was messing with Raw and JPEG slection … read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x