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Is anybody on-line yet? Or has everyone gone home for the holiday weekend?

Technician's Assistant: Who makes your camera?

I have a Canon Power Shot ELPH 330HS.

Technician's Assistant: What have you tried so far with your camera?

Camera works fine...but the exterior lens shutter (?) doesn't open fully or close fully. Have to use my finger to open the lower shutter and it still doesn't open completely...but I can still use the camera.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Suspect I'll have to return the camera for repair. Need to find out the terms for return/repair or return/replace. Please advise.

Submitted: 7 months ago.Category: Camera and Video
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11/25/2017
Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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Hi, my name is ***** ***** it would be my pleasure to help with your camera.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
To replace the lens door you will most likely have to replace the whole lens drive unit.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
The part to replace it with labor would be around $100-120. Usually when making this decision with any consumer electronics, if the cost of the repair is more than 50% of the value of the item it's usually not cost effective to replace.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
If you'd like to get a quote to see how much the repair would be, I'm posting a couple of links for you. The first is 4 Canon Factory repair. The second one is 4 a third party repair facility that I've used with good results.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
https://www.usa.canon.com/internet/portal/us/home/support/contact-support/
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
http://www.precisioncamera.com
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Please let me know if there's anything else I can do to help. Don't forget to write my response when you were satisfied when the answer you received. Thank you and have a wonderful evening.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Hi, I'm just checking in to see if you had a chance to review my suggestions. Please let me know if there's anything else I can do to help.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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