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I have dropped my Canon PowerShot SX150IS several times and…

Customer Question
I have dropped my...

I have dropped my Canon PowerShot SX150IS several times and the focus is no longer crisp. Can it be serviced?

Technician's Assistant: What camera mode are you shooting in? Does your camera focus better in some modes than in others?

I most always shoot in auto mode. I have not experimented to see if focus is better in other modes.

Technician's Assistant: Is your camera's lens clear of any dirt, scratches, or smudges?

It does not appear dirty, but I can clean it.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

When I open the lens it makes a squirrely noise. Have internals loosened up?

Submitted: 7 months ago.Category: Camera and Video
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Answered in 34 minutes by:
11/24/2017
Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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Hi, my name is ***** ***** it would he my pleasure to help with your issue.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Your camera can definitely be repaired, but the issue would be the cost. It sounds like either an issue with the lens module or the image sensor itself.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Canon no longer produces this model but does have them refurbished that you can buy from them. Another option is a program that canon has that they don't advertise very much.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
They have a trade in program where they give you money off a newer model camera taking your older model in for trade.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
You will have to ask about the program when you get in touch with their support. They can give you a quote to have yours repaired as well. I would estimate somewhere around $165 to have it repaired. They sell the sx150 refurbished for $129.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
If you can get the lens on yours to open all the way, look down the barrell of the lens and check to see if any of the sections loom off center. If they do, you can gently try applying pressure to straighten it out. Once that's done, try removing the batteries and re-installing them. Then power it on and press menu and go to the setup menu and look for an option to factory reset the camera. Once that's done try taking some test shots to see if it's any better.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
If it's not, check this link to see what other options you have. Don't forget to mention the trade in option to them as they generally won't just offer it to you.
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Let me know if theres anything else that I can do to help and please don't forget to rate my response when your satisfied with my answer. Thanks and have a wonderful day!!
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Camera and Video Technician: Roger, Camera and Video Technician replied 7 months ago
Hi I'm just checking in to see if you had a chance to review my suggestions. Please let me know if there's anything else I can do to help.
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