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My L610 is inoperable. When I turn it on, the image is out…

Customer Question
My L610 is inoperable...

My L610 is inoperable. When I turn it on, the image is out of focus. Using the zoom feature results in the image going off and a red icon appearing (like a red circle , quartered to the upper left), and then the lens retracts and the message "lens error" appears. A second time of the on/off switch is required to fully shut down the camera.

Technician's Assistant: Are you experiencing the same issue in different shooting modes, or just one?

All modes

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping it or getting it wet)?

I don't think so

Submitted: 8 months ago.Category: Camera and Video
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Answered in 20 minutes by:
11/24/2017
Camera and Video Technician: Roger, Camera and Video Technician replied 8 months ago
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
Verified
Hi, my name is ***** ***** it would be my pleasure to help. Here's the steps I'd like you to try. Please try them in order and let me know how it goes.
1. Power down the camera, remove the batteries, memory card, and any other accessories that may be removable and let it sit for a few minutes. Then re-install new or verified fully charged batteries only and try powering it on. If you get the same error continue on.
2. Look down the barrel of the lens. What you are looking for is the tiny gap where the lens and the camera body meet. If the gap is larger in one area than another, then press gently where the gap is the largest and listen for a click.
3. Using canned air, blow out the area where the lens and the camera body meet. Use short bursts of air and do this with the lens facing downwards. It only takes one grain of sand to cause this error.
4. If nothing seems to be working, and only if the camera is out of warranty should you try this last method. I know it sounds low tech, but it actually works more often than anything else. Power on the camera and as it's powering on, strike the bottom of the camera on a hard surface (desk, palm of hand, carpet). You may have to do this several times at different angles, each time power cycling the camera.
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Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
2,161 Satisfied Customers
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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