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This answer was rated:

I think my grandkids messed with a camera settingm anyway…

I think my grandkids...

I think my grandkids messed with a camera settingm anyway now all my pictures are way washed out, doesn't matter if I take outdoors or indoors all the pictures are very washed out.

Technician's Assistant: Who makes your camera?

It is a Canon EOS Rebel T5

Technician's Assistant: What have you tried so far with your camera?

Nothing, I don't have a clue where to begin.

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Answered in 7 hours by:
11/24/2017
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,126
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your camera. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now operates correctly please

Thank you

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Richard

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Customer reply replied 7 months ago
Made no difference, it seems like when I push the button to take the picture it is delayed.

Can you put a different Memory card into the camera and tell me how that performs please

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Customer reply replied 7 months ago
Different memory card made no difference.

Thanks

Go to

  1. Press MENU.
  2. Select the [Tools #3] tab.
  3. Select [Clear Settings].
  4. Select [Clear All Camera Settings].
  5. Select [Ok] to confirm.

Once done, tell me how it then operates please

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Customer reply replied 7 months ago
When I press menu and go to tab 3 here are my options
Protect images
Rotate image
Erase images
Print order
Photo book setup
Creative filters
ResizeI have also moved through the other tabs and can’t see a clear settingsnoption

You are in the wrong place, you need to be when you are taking a photo, then press menu please

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Customer reply replied 7 months ago
Yeah, that fixed it. Thank you so much.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,126
Experience: Extensive knowledge in a very wide range of subjects
Verified
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Satisfied Customers: 47,126
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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