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I have a ZS50, just got system error focus. At least a year.

Customer Question
I have a ZS50...

I have a ZS50, just got system error focus

Technician's Assistant: How long have you had your ZS50?

At least a year

Technician's Assistant: What have you tried so far?

Took out battery, restarted, comes on for a second then white screen and system error focus. Tried several times. Lens stays out when powered down. Tried manual focus setting. It was not in a dirty area, was not dropped and had been working for a while, then, dead

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, thanks thats all I have

Submitted: 7 months ago.Category: Camera and Video
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Answered in 4 hours by:
11/24/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,778
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try inserting the edge of a piece of paper into the crack around the camera's lens assembly.

Then move the piece of paper all the way around the crack around the lens assembly, in at least 1 1/4 full circle.

Then try powering the camera ON again - see whether the lens may now move in and out by itself, and perhaps hopefully not throw the lens error or focus error again.

After that... the camera will require repair-servicing, I'm sorry to say. Lens Errors usually do, but this is worth trying along with the other things you already tried.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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