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I just purchased a Canon PIXMA MG2522 and assembled same. It…

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Hi, I just purchased...

Hi, I just purchased a Canon PIXMA MG2522 and assembled same. It works quite well. I want to connect it to my Apple MacBookPro. I have not been able to identify the correct downloading procedure with the printer cable connected.I was assured that the printer is compatible with my computer. Thank you, Ed

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I just bought it from Walmart yesterday. 11-19-2017 Serial No. AEYM83256

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I HAVEN'T I WANTED TO GET YOUR OPINION FIRST.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 5 minutes by:
11/20/2017
Camera and Video Technician: Jason Jones, Technician replied 7 months ago
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 19,218
Experience: Years of experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 7 months ago
USB
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

Which version of Mac OS are you using?

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Customer reply replied 7 months ago
NO THANKS
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

Which version of Mac OS are you using?

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Customer reply replied 7 months ago
NO
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

I am asking you for the version of Mac OS on your computer.

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Customer reply replied 7 months ago
THIS IS A BRAND NEW PRINTER, I DON'T NEED ANY MORE MICKEY MOUSE SALES PITCH. IF I CAN'T GET A STRAIGHT ANSWER I WILL TAKE THE PRINTER BACK TO THE STORE.
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

You need the software for this printer. I need to know which version of Mac OS you are using so that I can get you the correct version of software.

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Customer reply replied 7 months ago
MAC OSX 10.6.8
Camera and Video Technician: Jason Jones, Technician replied 7 months ago

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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Customer reply replied 7 months ago
THANKS
Camera and Video Technician: Harry, Camera and Video Technician replied 7 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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