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I have a Sony a6000 and my lens will not respond to

Customer Question
I have a Sony...

I have a Sony a6000 and my lens will not respond to focusing. I tried M, P, A, and shutter modes but the camera or lens does not respond to AFC focus

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Sony Alpha a6000. it is 4 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's been going on for about a year or so.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No that's it.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 18 hours by:
11/20/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,739
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If the lens appears unresponsive in any mode, I advise you to turn OFF the camera, remove the batteries from the camera, then dismount the lens assembly and (with a clean dry soft cloth) gently wipe the contacts on the lens mount (first of the lens assembly, then the similar contacts on the lens mount of the camera body).

Then re-mount the lens assembly on the camera, firmly and correctly. Then turn ON the camera, see whether that fixes the non-response problem.

If it does not, either the camera body or the lens assembly will need repair, most likely. At that point the question would be, do you have any other lens that will mount on this camera? to check whether it is more likely that the lens, or the camera, is at fault, depending upon whether or not the other lens works, or fails similarly.
Let me know how it goes, please. I will advise further as necessary.

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