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Canon vixia hfg20 when trying to initialize a memory card it…

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Canon vixia hfg20 when...

Canon vixia hfg20 when trying to initialize a memory card it doesn't recognize the card and shows a message reading "process terminated with error"?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon HF G20

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Tried three different cards , all come up with same reading tried 3 different cards , all come up with same reading

Submitted: 8 months ago.Category: Camera and Video
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Answered in 1 day by:
11/20/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,180
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the size of the cards?

Please let me know

Thank you

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Customer reply replied 8 months ago
32 and 64 memory
Camera and Video Technician: Richard, Technician replied 8 months ago

Thanks

Can you remove the battery and press the [Reset] button located on the side of the camcorder by using a small object such as a pen point.

Once done, put the battery back in and tell me if it then functions correctly.

Let me know the results please

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