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I have a 60D that will not download photos onto a new

Customer Question
I have a 60D...

I have a 60D that will not download photos onto a new MacBook air or an older MacBook pro. It shows 'No Camera Found"

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

I looked in Applications utilities, hardware USB and it showed up but still does not work.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I turned camera on and connected to comp. The same problem each and every 20 times

Submitted: 8 months ago.Category: Camera and Video
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Customer reply replied 8 months ago
EOS60D approx 10 years old
Customer reply replied 8 months ago
Also I mistakingly formated camera and all photos were deleted. is there any way to retrieve them?
Answered in 1 day by:
11/20/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,230
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you able to insert the memory card directly into the MAc, bypassing the use of the camera?

Please let me know

Thank you

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