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Have a point n shoot that I've recharged and when i try to…

Customer Question
Have a point n...

Have a point n shoot that I've recharged and when i try to turn the lens trys to open but won't. It on it says Lens Error Will shut down automatically Restart Camera

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Canon Power Shot Elph 300 HS, Age 10-12 years old.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

One of the older family cameras. Found it in a box. Just charged the battery. That's all that's been done.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, just hoping it's an ez fix so can continue to use it.

Submitted: 7 months ago.Category: Camera and Video
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Answered in 6 minutes by:
11/18/2017
Camera and Video Technician: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,743
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Tell me first, whether the lens even starts to extend... when it is switched On - or whether it is already extended and does not retract ?

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Customer reply replied 7 months ago
Just wondering how this Q & A works. do you charge $5.00 for each question or for each issue no matter how long it takes to resolve?
Customer reply replied 7 months ago
Ok, the camera is so old it is not worth it. Thanks anyway.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

The charge is for one question, regardless of how many times we exchange messages about that question.

Are you sure that you would not prefer to continue and pursue a solution to this problem ?

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Customer reply replied 7 months ago
No thanks.
Camera and Video Technician: Russell H., Service Tech replied 7 months ago

OK.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. They may be reached at

***@******.***

or through Chat or Phone by way of this page:

http://ww2.justanswer.com/contact-us

Thank you for asking your question here at JustAnswer.com.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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