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I get an error message 5100 but there is NO paper

Customer Question
I get an error...

I get an error message 5100 but there is NO paper malfunction

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Pixma 922 just trying 2 setup

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Turned printer off severakl times

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Need to replace some ink Need to replace some ink

Submitted: 8 months ago.Category: Camera and Video
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Answered in 2 days by:
11/20/2017
Camera and Video Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,167
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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