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I have a Panasonic HDC-HS60 high def video camera that needs…

Customer Question
Hi, I have a...

Hi, I have a Panasonic HDC-HS60 high def video camera that needs to be repaired. It plays back ok but after approx. 13 seconds the record mode and photo mode freeze and won't do anything until I remove the battery. I need to get it fixed and was wondering where to send it . I live in Ontario, Lowbanks near Port Colborne ON . I dropped my video cam a couple of times but it worked just fine after but just recently started freezing last May and now I just want to get it repaired, thanks. Michael J Martin 2535 north shore dr. rr#2 Lowbanks Ont. N0A1K0(###) ###-####or***@******.***

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

It was purchased online from you in jan.feb. '12 and the model is HDCHS60

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For several months now and I have no Idea what to trouble shoot, I was just hoping to send it to you for repair, I am not good with the trouble shooting part .

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No Pearl just want to get it fixed,

Submitted: 8 months ago.Category: Camera and Video
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Customer reply replied 8 months ago
Hi, when I filled out my credit card info I gave you the info from my debit card and not my mastercard! for your service so now what do I do? Is Pearl still around?
Answered in 1 day by:
11/19/2017
Camera and Video Technician: Louie, Camera and Video Technician replied 8 months ago
Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own Camera and Video Question
Camera and Video Technician: Louie, Camera and Video Technician replied 8 months ago

Initially, consider an authorized Panasonic Service Center as it would be to your advantage:

  • product familiarity;
  • parts inventory;
  • service guides and documentation;
  • standardized service fees + service guarantee.

Please click HERE.

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