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My question is about my Canon MX920 printer/fax machine. I…

Customer Question
Hello, my question is...

Hello, my question is about my Canon MX920 printer/fax machine. I can send faxes but cannot receive them. I tired the test number(###) ###-####and the phone rings and my answering machine which is not connected to the printer picks up. I wait until 5 seconds after the tone stops and there is no fax received.

Technician's Assistant: How old is the phone?

It is a Uniden only 2 to three years.

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I went through the fax set up and set tel priority. I keep getting calls from Canon every ten minutes with the tones and don't know how to discontinue them,

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, just need to know how to set up the receive and stop the test faxes from being sent from Canon.

Submitted: 8 months ago.Category: Camera and Video
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Answered in 56 minutes by:
11/16/2017
Camera and Video Technician: Russell H., Service Tech replied 8 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,782
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
The fax cannot answer because the answering machine is answering first.

Do you have a second phone line? And, is getting a second one out of the question?

If it is out of the question, then I would suggest giving up on the answering machine, perhaps... but I don't know what you prefer in this case, so Reply, let me know, and I will advise you further (e.g. rings-before-answering could be adjusted on answering machine and on fax, or something else arranged.)

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Customer reply replied 8 months ago
I can send faxes but according to the manual I can pick up a receiver when a fax comes in and press the start button on the printer to receive a fax. This does not work. I do not want to lose the answering machine since it is used heavily and the printer/fax machine is primarily used for the home and not work. The number of faxes received is far less than those that are sent. I need the procedure to manually receive a fax which removes the answering machine as an issue. Nothing I have tried works.
Camera and Video Technician: Russell H., Service Tech replied 8 months ago

When you press the START button, has the phone continued ringing meanwhile? or stopped?

How many rings does it take for the answering machine to pick up on the call?

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Customer reply replied 8 months ago
No, the manual states to hang up 5 seconds after the receiver is picked up. I did not wait for the answering machine to pickup which is 6 rings. After pressing start the printer/fax remains in standby mode and does not receive.
Camera and Video Technician: Russell H., Service Tech replied 8 months ago

Perhaps your printer/fax is 'broken'. How old is it, please?

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Customer reply replied 8 months ago
3 years.
Camera and Video Technician: Russell H., Service Tech replied 8 months ago

To make sure it is not broken or is broken, try disconnecting the answering machine from the line, temporarily, and try to manually receive a fax by pressing START.

Also... I'm looking up settings for that procedure, in case settings are needed also...

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Camera and Video Technician: Russell H., Service Tech replied 8 months ago

Try setting the Canon machine as follows:

Press the FAX button.

Press the center Function button.

Then use the up and down arrow keys to select the Receive Mode, to TEL PRIORITY MODE.

Then try the test of the machine's Manually triggered receiving.

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Camera and Video Technician: Russell H., Service Tech replied 8 months ago

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated. Thank you.

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will help you further to a solution.)

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