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I have a Canon Powershot A495 and until a few days ago I…

Customer Question
I have a Canon...

I have a Canon Powershot A495 and until a few days ago I could use the "Canon Image Gateway" software to access photos I have taken and trahnsfer them to my computer. Now when I uae this software and click "Import Camera Settings" the message is "Cannon detect Camera"

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

PowerShot 495

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I did not know what trouble shoot to try so I have not used any.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No thank you.

Submitted: 8 months ago.Category: Camera and Video
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Answered in 1 day by:
11/13/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,274
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which version of windows you are using?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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