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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5315
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a "new" error message on my fugi film digiral camera

Customer Question

I have a "new" error message on my fugi film digiral camera oops sorry about typos
JA: Just to clarify, what's the exact make and model of your machine?
Customer: it tells me to turn off and then turn on the camera
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: fugifilm finepix S
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: I have tried new batteries and removing and using a new data card Thanks
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

I will need to ask some questions about the camera, please:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Reply to me and I will offer advice.

Customer: replied 1 year ago.
not sure of age -several years
not been dropped
not used in excessive temperatures or unfriendly environments
Expert:  Russell H. replied 1 year ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

I am glad to hear that you have taken good care of your camera... that always helps. Though built well, digital cameras are rather delicate in some ways, esp. when compared with old-time film cameras.

Now, how old is the battery or batteries, or battery pack?

Customer: replied 1 year ago.
new -out of package batteries, new out of package scan card
Customer: replied 1 year ago.
error tells me to turn off and then turn on camera - never had that message before - really misusing my camera - only local camera shop/sales & repair is no longer operating in my town
Customer: replied 1 year ago.
are you still there?
Expert:  Russell H. replied 1 year ago.

Did you have the same problem with the older batteries before these new batteries?

- if not, then try charging up the new batteries first, continuously on the charger, for at least 5 hours. Then see whether that (a treatment recommended for problems with new off-the-shelf batteries in many cases) makes the camera well-powered enough to work. If it works after that, you will probably not have to put the batteries on the charger for 5 hours continuously ever again - this applies to new off-the-shelf batteries only, not those that have been in-use for some time.

Customer: replied 1 year ago.
not using rechargeable batteries
off the shelf usually work in batteries
Customer: replied 1 year ago.
tried new batteries twice
Customer: replied 1 year ago.
has enough "juice" to send error message when started
Customer: replied 1 year ago.
are you still there
Expert:  Russell H. replied 1 year ago.

OK... your camera appears to have developed a defect with sheer age.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

After those measures, if they fail, it is a decision between replacing the camera, and perhaps having it service-repaired. Let me know how it goes and what option you would want to pursue (if you do come to those choices.)

Customer: replied 1 year ago.
Expert:  Russell H. replied 1 year ago.

You're welcome. (You may return here and give me an update on how things went - and receive more advice - tomorrow, or the next day too, if you like: )