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I have broken by lens in my gopro 3+ i'm looking for someone…

Customer Question
I have broken by...

I have broken by lens in my gopro 3+ i'm looking for someone to repair

Technician's Assistant: What's the make/model of your camera? How old is it?

Its a GoPro hero 3+ maybe 3 years

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

The lens is shattered in 1000 peices.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I want to have the lens replaced by a professional

Submitted: 8 months ago.Category: Camera and Video
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Answered in 23 minutes by:
11/11/2017
Camera and Video Technician: Kraig, Engineer replied 8 months ago
Kraig
Kraig, Engineer
Category: Camera and Video
Satisfied Customers: 602
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm JA Engineer. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Camera and Video Technician: Kraig, Engineer replied 8 months ago

I am sorry to hear that your GoPro lens has been destroyed.

I was searching to see if I could an authorized repair center for GoPro products but have not been successful.

I would recommend that you get in touch with GoPro to see where they have service centers or to see what else they can do for you. I spoke to someone earlier who told me that he had a similar issue with his GoPro Hero and that GoPro replaced his with the GoPro Hero 4 Silver with a 40% percent discount. It was more economical for him to get the new GoPro than trying to fix the broken one based on the repair price.

So, contact GoPro by clicking here and ask them what can be done.

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Kraig
Kraig, Engineer
Category: Camera and Video
Satisfied Customers: 602
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Experience: Broadcast Engineer for over 7 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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