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What does we service settings unchanged change the settings…

Customer Question
Hi, What does...

Hi, What does we service settings unchanged change the settings on a web browser and reconnect mean? I have a canon cameral and can't post to facebook anymore.

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

Good question. EOS

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Well I was able to post pictures and then couldn't. I changed my Facebook login so I thought that might be it. So I went back to the old log in and it still doesn't work.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Is there a cost?

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Camera Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

Okay. All I want to do is post my pictures to facebook.

Submitted: 8 months ago.Category: Camera and Video
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Customer reply replied 8 months ago
Do you need more info?
Answered in 1 day by:
11/13/2017
Camera and Video Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,209
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please exactly what happens when you try to post the photo to facebook?

Please let me know

Thank you

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Customer reply replied 8 months ago
Hi Richard,
I work and just saw your email. I have a Canon Powershot ELPH 360 HS. I was able to post my pictures to Facebook, but now I can't. When I go to post a picture it says "Searching", "Access Point: ATT 848" Then it says "Cannot log in to Web Service". I don't know how to fix it.Any insight would be appreciated.Cathy Brabant
Camera and Video Technician: Richard, Technician replied 8 months ago

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now operates correctly

Thank you

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Customer reply replied 8 months ago
No it didn't work.
Camera and Video Technician: Richard, Technician replied 8 months ago

Thanks

Is the wireless network ATT 848 available at your location?

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Customer reply replied 8 months ago
I'm at work, but yes it is available at home.
Camera and Video Technician: Richard, Technician replied 8 months ago

Ok, remove the power to the wifi router at home, wait 5 minutes, then connect the power to it.

Then try to use the camera

Let me know the results please

Thank you

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Customer reply replied 8 months ago
I did disconnect the wifi router, but it still didn't work. It still says "cannot log in to web service". I am ready to throw the camera out the window.
Camera and Video Technician: Richard, Technician replied 8 months ago

Are other deivce connecting ok to this network?

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Customer reply replied 8 months ago
Are other device connecting ok to this network? I'm not sure if this is what you mean, but my husband's laptop is connected.
Camera and Video Technician: Richard, Technician replied 8 months ago

Ok, on the camera

Go to wireless settings via the menu button

Then choose Reset Settings

Then restore default settings.

Once done, try to connect it again to your wifi network

Let me know how you go please.

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Customer reply replied 7 months ago
Hi Richard, I did restore it to the default settings. It did download updates too. However I still could not post a picture to Facebook. The message is still "cannot log in to web page". I tried it twice. Cathy
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