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My Canon power shot A2300 Lense will not come out. A message…

Customer Question
My Canon power shot...

My Canon power shot A2300 Lense will not come out. A message Lens error , restart camera comes up. I have taken the battery out and it is charged several times and nothing

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Power shot A2300 HD 5X optical zoom, 16.0 Mega Pixels

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Tried to twist lense out, pulled battery out and charged it restart and no lense coming out

Submitted: 9 months ago.Category: Camera and Video
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Answered in 5 minutes by:
11/7/2017
Camera and Video Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts correctly
Thank you

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