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My Lumix ZS15 has developed spots on the interior lens that…

My Lumix ZS15 has...

My Lumix ZS15 has developed spots on the interior lens that are visible when sighting the picture and then appear on the photo image. I've had pictures from two long overseas tours marree by the spots.

Technician's Assistant: What's the make/model of your device? How old is it?

Lumix ZS15 aout threee years old. The spots eeem to be casued by dust or some other materrial inside the lens that vary in color and location from picture to picture. Really maddening in such a complex camera.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The maual say there no such things as spots, but I have several chips that will verify what i've reported when you see the pictures.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

On this trip, when zooming, the camera would take intermittent pictures while zooming (different problem)

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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
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Customer reply replied 8 months ago
Can anyone tell me when I might hear something on my problems?
Answered in 1 day by:
10/22/2017
Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,734
Experience: 30+ years experience as a camera and video technician.
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Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

The Panasonic lens assemblies are not designed to be taken apart and cleaned. I've tried. The only real cure for this is to install a new lens assembly, which can be cost effective. There are a couple of companies around the country who do these repairs fairly reasonably. Precision Camera in Connecticut is one.

Please provide a positive Rating so that I may be credited for my efforts.
If I can be of further assistance, please ask rather than leave a negative response.

Thank You

Rick

Rick
Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,734
Experience: 30+ years experience as a camera and video technician.
Verified
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Customer reply replied 8 months ago
The Panasonic mamual says there are no spots. My experience is different. You imply this is not a new problem. How do you justify this with Panansonic's statement"there are no spots"? Propaganda?My sense is to look for another more reliable, less complex camera.RCS
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Customer reply replied 8 months ago
Disregard any further. I decided to buy a new camera rather then send the old one in for a lens replacement.I still don't know what caused the spots on the lens and photos, particularly after Panasonic says in their manual there are no spots regardless of what people say.I would appreciate not being charged $26 for something I haven't received.Thank you,RCS.

I'm not sure what manual you are reading this from, but it is wrong. Dust will indeed accumulate inside a lens assembly and cause spots on your images. You can also get a scratch on the rear element in Panasonic lens assemblies from a jolt or impact. This would appear as a line or shadow on the image. The only reason I can think of why Panasonic would deny that their product can have spots is that they are not cleanable and they do not want to admit responsibility.

Please provide a positive Rating so that I may be credited for my efforts.
If I can be of further assistance, please ask rather than leave a negative response.

Thank You

Rick

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Customer reply replied 8 months ago
Thanks, ***** ***** citing the manual that came with the camera under, "CD Monitor"
"Black/blue/red/green dots or interference appears. Monitor looks distorted when touched."
"This is not a fault and will not be recorded on the actual pictures."
Not in my case, I have many pictures with those confounded dots.
My issue is with Panansonic and something they need to address, if I can.I'm going to have to pursue with Panasonic and hope we can end this herer without being charged another $26.
RCS

I believe the spots they are referring to are electronic aberrations that appear on the LCD but do not record to the memory card. The spots you are experiencing are caused by dust accumulating on the rear elements of the lens assembly. This is actually quite common with compact digital cameras and in some cases can be cleaned. Unfortunately, that's not always the case. Some lens assemblies are not designed to be disassembled.

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Customer reply replied 7 months ago
electronic aberations or not, I have 100's of photos marred by those damn spots, That's why I'm getting a new camera. That was Panansonic's claim too.I think its time to end this dialogue.Thanks, RCS

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