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How do I transfer photos from my Olympus E-M10II to my Mac

desktop? JA: What's the make/model of...
How do I transfer photos from my Olympus E-M10II to my Mac desktop?
JA: What's the make/model of your camera? How old is it?
Customer: It is a new E-M10-II
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I used the camera for the first time this past week, and don't know how to transfer the images. I have not yet tried anything. My desktop Mac does not have a place to insert at the memory card.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: I am used to using the Olympus tough which uses a USB cable that plugs into the camera and into the desktop. This new Olympus E-M10LL has the battery inside the camera, and I don't see anyplace to put a cable.
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Answered in 12 minutes by:
10/20/2017
Karthik Nagarajan
Category: Camera and Video
Satisfied Customers: 99
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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It sounds like you are trying to transfer phone from Olympus camera to the Mac desktop. I have attached a web link with this. Please click on the following link so that you will able to see how to connect the Camera to the computer using USB cable and how to do a easy transfer. https://www.olympus.com.au/Support/FAQ-Trouble-Shooting/Top-10/How-do-I-transfer-pictures-to-my-computer-using-Ol

If any part of my response is unclear or If my answer to your question is helpful and you are satisfied with it, please let me know. Thank you.

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Customer reply replied 1 month ago
Where in the camera do I plug in the usb cable? I do not see an opening for it.

I am sorry and I am unable to fulfill your request because I don't have any option to make a call but it is open to all the expert. Available expert will be calling you and fixing the issue or I can try fixing your issue through Q&A chat process.

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Customer reply replied 1 month ago
Where do I plug in the usb cable on the camera. I do not see an opening for it.
Customer reply replied 1 month ago
On the E-M10II, there is no visible connector. There is only the battery and the memory card when I open the cover.
Customer reply replied 1 month ago
Thank you for the pictures. How do I open the usb cover?
Customer reply replied 1 month ago
I figured out how to open the usb cover. I plugged in the usb cable. Do I turn on the camera before I plug it into the computer? Do I leave the battery and memory card in the camera when I plug the usb cable into the computer?
I appreciate for trying. Now please turn on the Mac. Leave the memory inside and follow this link. The reason why I am suggesting you to follow the link because it as diagrammatic representation of how to transfer the file to the computer.
URL: https://www.olympus.com.au/Support/FAQ-Trouble-Shooting/Top-10/How-do-I-transfer-pictures-to-my-computer-using-Ol
Karthik Nagarajan
Category: Camera and Video
Satisfied Customers: 99
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified
Karthik Nagarajan and 87 other Camera and Video Specialists are ready to help you
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Customer reply replied 1 month ago
I did it! Thank you SO much!

You did a wonderful job. I really appreciate your patience. If you have any other questions, please let me know. I am here to assist your in all technical issues. Thank you

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Customer reply replied 1 month ago
I gave you an excellent rating! Thank you for being so helpful and patient with me. I am 65 years old, and not very tech saavy. I could not have done it without your help. Have a good night.

It's my pleasure assisting you. I am so happy for your positive feedback. Thank you once again. You have a wonderful night.

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Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: Camera and Video
Satisfied Customers: 99
99 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

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