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The top focus points on my 6D do not light up when I move to

hello. The top focus points...
hello. The top focus points on my 6D do not light up when I move to manual settings on my camera. The bottom half lights up and allows me to choose one focal point in the frame to focus on. The top half of the entire panel do not allow me to choose one point to focus on elements in the top half of the frame. they all light up in auto focus mode. Any suggestions?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Canon EOS 6D
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: two years old. They have never lit up.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: no
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Answered in 5 minutes by:
10/19/2017
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 39,393
Experience: Extensive knowledge in a very wide range of subjects
Verified

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly please
Thank you

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Customer reply replied 29 days ago
ok ill try give me a second
don't put the battery back in for 5 mins right?

Correct and thanks

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Customer reply replied 29 days ago
still only the bottom focal points light up -no change
Customer reply replied 29 days ago
any other suggestions?

Thanks

I want you please to reset the camera

To do this

  1. Press the Menu button.

  2. Use the Multi-controller to navigate to the Camera Settings 4 tab.

  3. Use the Multi-controller or the Quick Control dial to highlight Clear All Camera Settings and then press Set.

    A dialog box appears, asking you to confirm that you want to clear all settings. Make sure you have thought about this and have any important material backed up elsewhere.

  4. Use the Multi-controller or the Quick Control dial to highlight OK and then press Set.

    A dialog box appears, telling you the camera is busy. When it stops, the camera settings have been cleared

Tell me if you still have the issue please

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Customer reply replied 29 days ago
no change whatsoever

Can you put a different memory card in the camera and tell me if this makes a difference please

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Customer reply replied 29 days ago
no change

Thanks

It is the internal mainboard in the camera that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 29 days ago
I';m sure the warranty has expired = can it not be repaired?

It can but the cost of replacing the board with the limited warranty you received, will exceed the value of the camera.

In my experience, if your really need this function it is not economically smart to get this repaired without the warranty

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Customer reply replied 29 days ago
thanks

You are welcome

Let me know please if you need anything else and please remember the service rating via one of the stars at the top then submit

Thank you

Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 39,393
Experience: Extensive knowledge in a very wide range of subjects
Verified
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Richard
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Category: Camera and Video
Satisfied Customers: 39,393
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