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Canon Powershot SX200 does not open the cover completely.

Customer Question
Canon Powershot SX200 does...

Canon Powershot SX200 does not open the cover completely

Technician's Assistant: What's the make/model of your camera? How old is it?

Canon Powershot SX200, about 5 - 6 years old

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

The covers gradually deteriorated and occasionally needed help to open. Then after it fell about 1 1/2 feet, it stopped opening all the way

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Turret comes out OK, just the covers don't open completely

Submitted: 9 months ago.Category: Camera and Video
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Answered in 1 minute by:
10/17/2017
Camera and Video Technician: Richard, Technician replied 9 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,063
Experience: Extensive knowledge in a very wide range of subjects
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Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts correctly
Thank you

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Customer reply replied 9 months ago
That made no difference to the jammed cover slides
Camera and Video Technician: Richard, Technician replied 9 months ago

Thanks

Can you turn it upside down and put it on something that vibrates such as an electric razor

Then power it on and off up to 10 times and see if this loosens the Lens assembly so it then starts

Please let me know

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Customer reply replied 9 months ago
It is NOT the lens assembly or turret, but the cover slides
Camera and Video Technician: Richard, Technician replied 9 months ago

yes but the cover slide will not open until the Lens Assembly comes fully extended

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Customer reply replied 9 months ago
turret extends completely. Iris style covers do not retract completely.
Camera and Video Technician: Richard, Technician replied 9 months ago

Is the screen still functioning?

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Customer reply replied 9 months ago
it is only the iris style covers, that do not retract completely.
iris does not close completely either
Camera and Video Technician: Richard, Technician replied 9 months ago

Is the screen still functioning? Can you access the menu?

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Customer reply replied 9 months ago
screen works fine, just left top and right bottom has 5% block, mechanical, not electronic. Menu works fine
Camera and Video Technician: Richard, Technician replied 9 months ago

Thanks

I want you though to reset the camera please, to do this go to the menu and choose Reset under the setup menu.

Then power it off then on and tell me if it starts correctly please

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Customer reply replied 9 months ago
You don't seem to have a clue. As stated repeatedly, the problem is mechanical, not electronic.
Refund!
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